Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Secor Subaru
New London, CT
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,869 reviews
July 30, 2019
Call me Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour an Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour and Nothing found. Went home and googled my problem and found my own answer in 2 minutes..... More
by Jcxak
Verified CustomerEmployees Worked With
Lynette Rodriguez
July 24, 2019
Just ok Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degr Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degree day. Turnover of staff and a temp at the desk. No one seemed interested in making this a good experience for the customer. Eventually someone did step in and did text me updates while I waited. At Nissan same faces and super positive checkin experience. They run like clockwork there. Come on people. Prioritize the customer. More
by RLEWIS5557
Employees Worked With
Lauren McGloin
July 23, 2019
Purchased 2019 legacy I previously owned a legacy and loved it but thought I should test drive some other cars prior to deciding on buying a new car. After researching and I previously owned a legacy and loved it but thought I should test drive some other cars prior to deciding on buying a new car. After researching and test driving an Acura, Mazda, and Honda, I confirmed what I already knew, Subaru is the best! I purchased a new legacy and love driving it! More
by KB2R
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
July 23, 2019
Everyone was great, polite and informative. Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommoda Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommodation for kids. Upper room OK but not truly comfortable seating. Privacy booths were a good addition. Took a lot longer than we were quoted for 6 month oil change, which was an unfortunate waste of time and frustrating because of plans needing to be changed. The service itself was more expensive at dealer than a comparable oil change elsewhere, but they did do a good over all check up and checked one error code that was found. The service itself was fine and we will return, but will likely just drop the car off and leave it. More
by BETHSULL919
Employees Worked With
Don't remember the young woman's name who was a service supervisor. Very nice and helpful.
July 22, 2019
not good this time the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show t the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show to me everything need to be change like brake pad and tire but last time i dont hear and she dosnt show the paper to me she just show paper for the bill and she didnt accept my coupon online she siad i need to print but clearly says on email just present itand the technician my mess on my carpet passenger side he step on it with grease on his shoe i just see it when a got home. More
by RON_VCT
Employees Worked With
Lynette Rodriguez
July 22, 2019
Personable with attention to detail. Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “w Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “why” this and “How much for that.” I was impressed. More
by JBOONE
Employees Worked With
Amanda Easom
July 22, 2019
Excellent service! I am very pleased with the help and professionalism from Rob, Everet and Angel. The new car buying experience was very positive and I would highly rec I am very pleased with the help and professionalism from Rob, Everet and Angel. The new car buying experience was very positive and I would highly recommend your dealership. More
by DAVEZELLNER
Employees Worked With
Everet Dahlquist, Angel Izquierdo, Rob Dupont
July 21, 2019
New Car I was in need of a new car. Secor Subaru helped me find the right car in no time. Very satisfied with my new purchase. I was in need of a new car. Secor Subaru helped me find the right car in no time. Very satisfied with my new purchase. More
by ELISE.BEAUPREZ
July 21, 2019
Buying I bought a new car and I did not feel pressured by the salesman. Secor Subaru lets their product speak for themselves. Once we drove the Forrester, we I bought a new car and I did not feel pressured by the salesman. Secor Subaru lets their product speak for themselves. Once we drove the Forrester, we knew it was the car for us. More
by Kathie
Employees Worked With
July 21, 2019
Great service Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is b Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is being service. More
by RSMITHCCCSLP
Employees Worked With
Lauren McGloin
