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Secor Subaru
New London, CT
1,869 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,869 reviews
August 28, 2019
Best car buying experience I bought my 2019 legacy about a week ago and it was hands down the best experience I’ve had in a dealership Dan and Kevin did awesome I’ll definitely I bought my 2019 legacy about a week ago and it was hands down the best experience I’ve had in a dealership Dan and Kevin did awesome I’ll definitely recommend Secor Subaru to all my friends and family More
by CODIE0525
Verified Customer
August 27, 2019
Purchase of 2017 Subaru Forester Wayne was right on top of exactly what we were looking for. Great experience all around. Will definitely recommend Secor Subaru to family and friends Wayne was right on top of exactly what we were looking for. Great experience all around. Will definitely recommend Secor Subaru to family and friends! More
by EPOTTER860
August 22, 2019
Last minute help when my low tire alert came on My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other c My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other customers. I waited in the pleasant waiting room for a few hours.and it got fixed. Big kudos to Lauren who helped me get this repaired at the last minute. She has a “can do” attitude and very nice and friendly. Secor, you are blessed to have her working for you. Amazing! More
by EBTFONEHOME
Employees Worked With
Lauren McGloin
August 21, 2019
Great Deal on 2019 Forester Paul and the Sales Mgr went the distance to deliver a great deal on our 2019 Forester. This was our second Forester at Secor and we are looking forwa Paul and the Sales Mgr went the distance to deliver a great deal on our 2019 Forester. This was our second Forester at Secor and we are looking forward to our Third ... More
by HELIX54
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
August 21, 2019
Battery diagnostics Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was im Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was impressed with the guys. More
by TWOSTAPLES1122
Employees Worked With
Both technicians were very helpful. , Amanda Easom
August 19, 2019
Great service I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car while the work was being done. Everyone was very helpful. More
by DEBMCADAMS
August 19, 2019
Easiest car buying experience. I went in to test drive a specific vehicle and had very good intentions in buying it if the numbers were right. All the numbers worked and staff made I went in to test drive a specific vehicle and had very good intentions in buying it if the numbers were right. All the numbers worked and staff made sure I was informed and satisfied with the purchase. Very accommodating to my schedule. Very impressed and pleased with my overall experience at this dealership. More
by Courtney
Employees Worked With
Angel Izquierdo, Kevin O'Donovan, Rob Dupont
August 18, 2019
Un knowlegeable staff not the place it used to be Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its val Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its value. Did not know ac filter was actually cabin air filter. They thought it was engine air filter. How does any service writer not know the difference. Did not know what service my vehicle actually needed at 12k had to tell them myself. Didnt know difference between oils. This palce used to be great when you interacted with an ex tech at the desk instead of service writer. That person knew what you needed. Go back to that and dont try to be boutique. On top of it waited 2hrs for oil change and tire rotation could have done it quicker in drive way including time to drive to dealer and get oil. More
by NATEC76
Employees Worked With
Lynette Rodriguez
August 18, 2019
Double charge Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over, I will take my business elsewhere! More
by DHDHUBERT1
Employees Worked With
John Donovan
August 17, 2019
Excellent, thorough explanation of all features Wayne Carpenter, my sales person, spent a lot of time with me explaining the Legacy’s equipment and safety features. He showed me where the maintena Wayne Carpenter, my sales person, spent a lot of time with me explaining the Legacy’s equipment and safety features. He showed me where the maintenance shop was and explained how it would be managed. He also said I could come back any time for a refresher course and to answer any questions I have after driving the car awhile. Great person! More
by APEARSON
