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Secor Subaru

New London, CT

4.7
1,887 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,887 reviews

May 06, 2024

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 06, 2024

This is my 5th Subaru and my 2nd co-owner. Dave did such a great job with my sister last month when I decided to buy I stopped in at a local dealer near me and walked out. Dave was great to de More

by nd1485
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean (somebody helped with paperwork)
May 07, 2024 -

Secor Subaru responded

We're so glad to know that Dave provided a great experience for you at Secor Subaru. It's wonderful to have your continued support and we look forward to serving you in the future!

May 06, 2024

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, More

by GORDY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Secor Subaru responded

Mrs. Gordy, I do apologize about any miscommunication on the estimate that we sent you. As I am reviewing it currently. Our diagnostic fee is discussed at the time of write up. You did come in with a misfire code and we had to find out exactly what was causing it for you. That time is what the diagnostic fee covers. Also, per your request we rotated your tires and noted whoever rotated them previously had cross threaded 2 lugs onto the studs on the same tire. And as a courtesy because it was what is considered safety by us we replaced them at no charge to you. Even though you had not rotated tires with us since May of 2022, 21,000 miles ago. If you would like to further discuss you service visit. Please do not hesitate to call or email Shawn Murray Service Manager (860) 442-2323 ext 245 smurray@secorauto.com

May 06, 2024

You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r More

by GRAY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Secor Subaru responded

Hi Gray! We're glad to know that you appreciated our service at Secor Subaru! We aim for clear communication and results. Sorry about the inconvenience with the restroom, we'll make sure it's up and running next time. Thanks for your feedback!

May 04, 2024

This is my 3rd Subaru, but first time at Secor and now I won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended More

by chabeeb13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Secor Subaru responded

We're so glad to have you as part of the Secor Subaru family! It's great that Wayne was able to assist in finding your perfect car. Enjoy those new wheels and thanks for choosing us!

May 03, 2024

The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. More

by petertr97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Secor Subaru responded

We appreciate your feedback! It's great to know our team at Secor Subaru was able to provide you with a thorough explanation of the services. We look forward to assisting you in the future!

May 03, 2024

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

May 01, 2024

She was very professional and friendly. Keeping me updated on my car's progress and future needs. More

by CORRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

April 29, 2024

David was honest and very helpful. The process went well and everyone was helpful and professional. More

by sdenegar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Secor Subaru responded

We're happy to hear you had a great experience with David & the team here at Secor Subaru! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

April 28, 2024

Greeted by Jessica who was pleasant, courteous and beautiful smile. Showroom clean and neat. Friendly atmosphere. More

by janicek885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Dube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Secor Subaru responded

Hi Janice! We're delighted to know that Jessica and our team at Secor Subaru made your visit a pleasant one. Thanks for the kind words about our showroom too!

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