Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean appointment. Everyone was courteous and waiting room was convenient and clean More
This is my 5th Subaru and my 2nd co-owner. Dave did such a great job with my sister last month when I decided to buy I stopped in at a local dealer near me and walked out. Dave was great to de Dave did such a great job with my sister last month when I decided to buy I stopped in at a local dealer near me and walked out. Dave was great to deal with that why I called him. More
Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, Anastasia was extremely rude and told me the part couldn’t be “unordered” an hour after it was “ordered”. Then got charged the $147 diagnostic fee as a punishment for not getting the work done there. No need to over charge, when i arrived i told them exactly what the engine code was, as Autozone is nice enough to read the code for free. Got an email saying the dealership has made this right with me and that is not the case! Have not received any contact in two weeks since posting this. More
You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is ready. p.s. -- a little annoying that the bathroom in the waiting area was "out of service" . . . More
This is my 3rd Subaru, but first time at Secor and now I won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended up with the other car. Thank you Wayne for all your help! Love the car! More
The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. and thorough explaining the service provided, and the that I will need in the future. More
Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More
She was very professional and friendly. Keeping me updated on my car's progress and future needs. Keeping me updated on my car's progress and future needs. More
David was honest and very helpful. The process went well and everyone was helpful and professional. The process went well and everyone was helpful and professional. More
Greeted by Jessica who was pleasant, courteous and beautiful smile. Showroom clean and neat. Friendly atmosphere. beautiful smile. Showroom clean and neat. Friendly atmosphere. More