Chrysler Dodge Jeep Ram of Seattle - Service Center

James provides excellent service and communication. He regularly explains my questions and the process needed for the repairs in detail. He regularly explains my questions and the process needed for the repairs in detail. More

I have used the service department at Seattle Jeep for many years and have found that Noah went above and beyond to find parts for my 17 year old vehicle. I recently purchased a new hybrid vehicle and wi many years and have found that Noah went above and beyond to find parts for my 17 year old vehicle. I recently purchased a new hybrid vehicle and will continue to turn to him for my service needs. More

Heat shield on my Jeep Renegade fell off while driving. Brought my car in on a Thursday for them to fully remove/replace. I was flexible and allowed them to keep my car overnight to fix by Friday afternoon Brought my car in on a Thursday for them to fully remove/replace. I was flexible and allowed them to keep my car overnight to fix by Friday afternoon. I get a call Friday that they've ordered the wrong part and I'll have to wait until Monday to get the right replacement. Luckily, they removed the heat shield and allowed me to have my car back for the weekend due to personal obligations that required travel, but they asked for up-front payment, which I agreed to solely because they ensured me the right part would be ordered this time. I brought my Jeep back first thing Monday morning and sat around for 2 hours, just for them to tell me they, once again, ordered the wrong part. Luckily they put me in a rental car so that I could go home and work until they completed the project. Project was estimated to be done by noon... didn't hear anything and reached out around 2pm. Conveniently, right when I reached out, the part came in. Overall, not thrilled about my experience. I understand mistakes happen but to have this issue happen twice was really frustrating. I bring my car to the dealership for better/faster service, especially considering they charge at least double the price of a smaller shop. More

Everyone is so professional and respectful. They explained everything that needed doing and took care of if. Thank you for everything. They explained everything that needed doing and took care of if. Thank you for everything. More

Noah was very knowledgeable and professional. I am confidant in Noah's work. Would recommend. I am confidant in Noah's work. Would recommend. More

During oil change my under engine shield was not fit and left hanging which caused me trouble. left hanging which caused me trouble. More

Absolutely gone downhill. Not friendly, terrible communication, and astronomical pricing. Do not recommend at all. Not friendly, terrible communication, and astronomical pricing. Do not recommend at all. More

James Gill did an excellent job servicing our other vehicles so he is taking care of my 2023 Chrysler Van. Have complete confidence in him. vehicles so he is taking care of my 2023 Chrysler Van. Have complete confidence in him. More

They have poor quality control and don't stick with pick up dates. I got my vehicle a day late, and then had to come back another day later after I discovered there was work I paid for that they had not do up dates. I got my vehicle a day late, and then had to come back another day later after I discovered there was work I paid for that they had not done. More

I was treated with respect and professionalism. The service was completed well ahead of schedule. I found the entire experience to be pleasant, efficient and very satisfactory. The one issue I h The service was completed well ahead of schedule. I found the entire experience to be pleasant, efficient and very satisfactory. The one issue I have is that a safety recall on my vehicle that existed before I bought the vehicle (two months ago) was not addressed before the purchase. I understand that used vehicles are sold as is, but inasmuch as this was a safety recall, I would think that prudence and full disclosure on the part of your dealership would have dictated that you address the safety recall prior to selling the vehicle. That being said, my experience with Noah and the service exceeded my expectations. More