Scranton GMC of Vernon - Service Center

So far, everything has been great! They are about 25 minutes away, so not terribly convenient, but my experience so far has been good. They are about 25 minutes away, so not terribly convenient, but my experience so far has been good. More

All in all the dealership along with Frank and Robert took care of me, and that's hard to do these day's since I',m an old grumby fart. took care of me, and that's hard to do these day's since I',m an old grumby fart. More

They called me first thing in the morning for a full review of what was getting done and asked me if I needed anything else. I thought that was great. review of what was getting done and asked me if I needed anything else. I thought that was great. More

The work done on my truck was done within one hour and I was pleased with the results was pleased with the results More

When i went in I was quoted 1 price. When I rang out. It was another. And all they did was diagnosis my car. Which.. They lied and did wrong. The code my car was reading is what is wrong When I rang out. It was another. And all they did was diagnosis my car. Which.. They lied and did wrong. The code my car was reading is what is wrong with my car. I have contacted an attorney to have my $217 returned. More

In the past, I had excellent experience at this location. I bought my car in January of 2021. My car was picked up from my work location, serviced and delivered in the perfect condition. It was 5 stars se I bought my car in January of 2021. My car was picked up from my work location, serviced and delivered in the perfect condition. It was 5 stars service. Unfortunately, this service is gone. I have to bring my car in. Recently there is an excuse for my car not to be cleaned as it was promised to be serviced and the mechanics who work in my car leave dirty hands and feet prints. My service is pre-paid, but on every visit- I am being asked to pay the full amount of the service, and I have to remind the customer service about my pre paid plan. I am sad that as my car that I care do well for doesn’t receive a treatment when it was brand new. More

Great customer service A pleasure talking with Billy who was great much appreciated thank you was great much appreciated thank you More

Outstanding! I just want to thank Billy D. and Beverly R. for being a top tier, and everyone in the dept that I interacted with, thank you for being so friendly e I just want to thank Billy D. and Beverly R. for being a top tier, and everyone in the dept that I interacted with, thank you for being so friendly esp at 8am. Billy was thorough, he addressed our concerns, assessed and the team fixed the issues! He checked in and kept us up to date and we appreciate it. Beverly had all the paperwork ready to be signed, I was able to come in and hit the road in minutes and head to work on time. When your dealership has a great sales team AND service department, you've kinda hit the jackpot :-). More

Bill Joren in sales was a pleasure to deal with. I wasn't sure what vehicle I was interested in and he was very helpful and patient with letting me test drive anything and everything until we figur I wasn't sure what vehicle I was interested in and he was very helpful and patient with letting me test drive anything and everything until we figured it out. Happy with my purchase! More

Best dealership I have dealt with for service. Really like these guys and their professionalism Really like these guys and their professionalism More