Scranton GMC of Vernon - Service Center

I highly recommend Scranton motors, it was the best dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service depart dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service department seemed to run very smoothly. The whole staff was very accommodating. More

Good and friendly service as always. Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! Friendly service center and quick turn around time. No real issues. Keep up the good work Scranton! More

Frank was able to work through the insurance repair issue and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forwar and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forward thinking manner. When good employees like Frank are trusted to find solutions instead of excuses, to work the problem and help the customer, you will get high levels of customer satisfaction, repeat business and customer referrals for days! More

The service team always does an outstanding job. I am very satisfied with the Scranton Service Team I am very satisfied with the Scranton Service Team More

The dealership did a great job dealing with the issues the vehicle had going on and dealing with my warranty company. Thank you the vehicle had going on and dealing with my warranty company. Thank you More

Great dealership and excellent service department. Frank does a great job with the maintenance needs of my truck. Frank does a great job with the maintenance needs of my truck. More

The team at Scranton Cadillac is usually on top of their game with excellent care and service. This was my go to dealer for all my service needs but a recent experience left me very disappointed. Unfortunat game with excellent care and service. This was my go to dealer for all my service needs but a recent experience left me very disappointed. Unfortunately, work was supposed to be done on my vehicle but after more than 7 hours of waiting I came to find out that more work was needed and they were planning to keep my car for more diagnostics. There were multiple attempts to get updates throughout the day, but finally received a summary of what was going on with my vehicle 7 hours later, which is when I was also notified that they wanted to keep the vehicle there overnight. They had no courtesy vehicles and there was little to no heads up. In total, a brake job and oil change took 7 hours. More importantly at a previous visit for an oil change, I was told the service department would be putting in dye in the engine as there was a leak, but was told at the most recent visit they couldn’t find where the leak was and needed to put more dye in for the next visit. This seems to be a critical error. This was my trusted dealership, but this recent experience left me disappointed at the lack of care for my vehicle and my time. I do want to acknowledge, I believe her name is Beverly, was extremely friendly and acknowledged the time spent waiting at the dealership. The same service manager helped me out last time and did a good job in the past, but he seemed to be overwhelmed and off his game this time around. It could have been an off day for him. More

Had my car for 6 weeks and. Never called me once or returned my calls. They had no idea, I showed up one day and said oh it was ready 4 days ago. Won't tell me how long they we Never called me once or returned my calls. They had no idea, I showed up one day and said oh it was ready 4 days ago. Won't tell me how long they were actually working on it. More

Very easy ppl at the dealership to do service with! Would recommend this dealership to anyone looking to buy or service their gmc Would recommend this dealership to anyone looking to buy or service their gmc More