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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews

1,955 Reviews of Scranton GMC of Vernon - Service Center

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May 27, 2023

Courteous, knowledgeable, clear explanations, reminder of appointment, appropriate wait time, friendly group of employees, good experience each appointment. More

by Deannakorner
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Delgado, Ashley Corey
May 27, 2023

Frank didi a great job as always! He is wonderful to work with always providing updates and ensuring I get the best service. More

by TRISH.SLOCUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023

Great job by Jeff and the service team at Scranton GMC . Thank you Service Team More

by thalestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
May 26, 2023

You need to work on your after hours pickup of vehicles. Not everyone can make it there by 5 when they share a vehicle while one is in for service. Front desk receptionist helped but it seemed reluctant in More

by Carol M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
May 26, 2023

Scranton GMC Rescued my GMC Canyon with a blown transmission. Installed New and sent me on my way .. thank you More

by thalestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
May 25, 2023

The team at Scranton Motors is awesome. They always are courteous and helpful with all our vehicles needs. Excellent dealership! More

by Jpappas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
May 25, 2023

The service dept is great to deal with. Very helpful and accomadating.however not in there control is the parts and labor are rediculoius More

by NELSONFOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
May 24, 2023

Always pleasant to talk to courteous and will call you to let you know what's going on More

by Lennylebrun67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
May 24, 2023

We continue to receive great service on all of our vehicles we've purchased at Scranton Motors. The staff there is genuinely kind and attentive to us and we appreciate the great service! More

by Jpappas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
May 23, 2023

Something new was broken every time I picked up my car, new sounds, new issues before even driving off the lot. Loaner fleet not adequate and passed that inconvenience on to the customer. Still waiting f More

by katie305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Scranton GMC of Vernon responded

Katie, We are very sorry to hear about the ongoing issues with your vehicle. The availability of loaner vehicles is a constant struggle, and one that unfortunately affects our customers most of all, so your frustration is totally understandable. I would however, like to make sure your phone message gets returned as soon as possible. If you have not already been contacted, please reply back to this review (privately if you prefer) with your full name and the best time to contact you, and I will make sure you get connected with a manager to get things figured out once and for all. Have a great day.

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