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1,955 Reviews of Scranton GMC of Vernon - Service Center
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October 13, 2023
After driving into the service bay, Huckleberry and I were greeted immediately and professionally. Having an appointment, the attendant knew why I was there [radio cutting out] and offered me to wait at were greeted immediately and professionally. Having an appointment, the attendant knew why I was there [radio cutting out] and offered me to wait at the service desk. Alyssa took over the service project as she did with the previous two issues, and kept me informed throughout the process until the truck was ready for pick-up. More
by PETEARSENAULT
Verified CustomerEmployees Worked With
Alyssa - Service Department
October 11, 2023
Jeff was very courteous. He came right out to meet me and took my keys and got me going immediately. It was a pleasant experience. He came right out to meet me and took my keys and got me going immediately. It was a pleasant experience. More
by CKAYLIEGO
Employees Worked With
Jeff Borovicka
September 18, 2023
Didn’t have to wait long for service and staff always friendly and accommodating. Have bought last 4 cars from Scranton and service has always been 5 stars! friendly and accommodating. Have bought last 4 cars from Scranton and service has always been 5 stars! More
by SYLONS507
Employees Worked With
Other Employees :
Ashley Corey, Jeff Borovicka, Gerson Alfaro
September 16, 2023
I was able to get an appointment fairly quickly with excellent experience. Scranton motors were able to listen to the concerns, diagnosed and provide services appropriately. excellent experience. Scranton motors were able to listen to the concerns, diagnosed and provide services appropriately. More
by balajeebsk
Employees Worked With
Jeff Borovicka
September 16, 2023
As previously described to the Buick survey. I scheduled an oil change for my 2022 GMC diesel pick .(note this vehicle was purchased at Scranton) I arrived and was received by customer service. I scheduled an oil change for my 2022 GMC diesel pick .(note this vehicle was purchased at Scranton) I arrived and was received by customer service. I asked if they could top off the DEF as my light was on. The gentleman provided me an estimate close to $250 to manage the DEF. I declined that. As I picked up the vehicle, I asked why he would charge me 250 to top off the DEF. He explain that some people do not know about DEF and may put the DEF in the spout where the diesel fuel goes, I thought that was a little strange at the end of the day. I believe this was a very unsettling way of up-selling a customer, I would make sure that I warn anyone considering Scranton service to be cautious of this devious upsell . I’m happy to have this discussion with anybody from corporate. Please call me 860-614-5552. More
by david@bogginicola.com
Employees Worked With
Not sure name
September 14, 2023
Jeff was amazing and followed through on a newly purchased car that had difficultly not even 24 hours after we brought it home. He answered questions and found answers to one’s he couldn’t . He wou purchased car that had difficultly not even 24 hours after we brought it home. He answered questions and found answers to one’s he couldn’t . He would be one of the one reasons that I would go back to Scranton and I would never buy a car from them again. However I would go back for Jeff’s professionalism. More
by CGDWIRE
