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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews
Call Service Center (860) 872-9145

1,955 Reviews of Scranton GMC of Vernon - Service Center

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February 14, 2024

Always polite and timely Clean, nice cars, friendly, huge inventory. I really can't think of more?? More

by AMYMARIEN
Recommend Dealer
Yes
Employees Worked With
Billy
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February 12, 2024

Great service. Communication was great. Will be coming back for all services in the future. More

by jeravery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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February 10, 2024

Big difference in service and attention to details. Pleasant staff who listened. Work done as asked. More

by JBNPB
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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February 09, 2024

Great service and pleasant service experience. I was able to get an appointment very quickly. More

by balajeebsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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February 08, 2024

Didn't figure out what is wrong with my car. Several extra costs and hidden fees resulting in essentially a $500 oil and filter change and tire rotation. Totally absurd. Didn't feel like my conc More

by JLANDREWS226
Recommend Dealer
No
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Feb 08, 2024 -

Scranton GMC of Vernon responded

Thank you for your feedback. We apologize for any inconvenience you had during your recent visit to our service center and we understand the frustration when unexpected things arise. Our team is dedicated to investigating and addressing problems accurately and efficiently. Regarding the costs and hidden fees you mentioned, we always strive for 100% transparency in our pricing. If you would like management to review your invoice and address any concerns you have about the charges, we'd be happy to do so. Please reply back with your contact information or call our service center for further assistance. Your satisfaction is our priority and we take your concerns seriously. Thank you again for bringing these matters to our attention. We look forward to resolving this issue with you soon.

February 07, 2024

All work was done on time and the expected costs. Everyone employee was friendly and professional. More

by stevelefebvre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2024

The sales team is very friendly , and gets results when it comes to getting approval no matter the credit score . The service team is as well , I bought a used vehicle with a few minor issues ,?the dealers More

by akeeler9589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev, Jeff Borovicka
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February 04, 2024

Service tech did not replace oil fill cap which resulted in the check engine light coming on which necessitated a return visit to the dealership to diagnose and resolve the check engine code More

by Rgombotz
Recommend Dealer
No
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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Feb 08, 2024 -

Scranton GMC of Vernon responded

We apologize for the inconvenience caused by not replacing the oil fill cap during your recent visit. We understand your frustration in having to return to the dealership to resolve the resulting check engine code. Please know that we take this feedback seriously and have addressed the issue with our service team to prevent similar incidents in the future. If you need further assistance or have other concerns, please contact us. We would be happy to see if we can help you in any way. Thanks and have a great day.

February 04, 2024

Quick, pleasant, professional, and easy. They throw in a free car wash as an added and very appreciated perk. More

by carl.boyer.biz
Recommend Dealer
Yes
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February 04, 2024

Fast service fixed problem first time . .Kevin the tech was great to deal with ,will definitely recommend this dealer More

by S.NEBORSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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