Scranton GMC of Vernon

Great service. Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the s Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the service department were super helpful and super pleasant to work with. Keep up the great work. Thank you. More

James was terrific handled everything from the first phone call till I arrived,test drived the truck and drove it home phone call till I arrived,test drived the truck and drove it home More

Overall our experience was good. We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just pu We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just purchased. We would enjoyed paying less then what the final sales price was. Being loyal customers we expected a little more negotiating than what we received. I understand the dealer needs to make money also and we were just looking for a fair deal. Interesting that other dealers advertise 0% APR for 60 months. There was no mention of that or any other incentives we may have been able to receive. More

Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More

Routine 20K service check which included professional service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. More

Great service as always. We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon More

Great service, friendly and no wait at all. I was offered a lyft ride back home as well as a return ride back to the dealer once the vehicle was ready for pick up. Although there is another GMC I was offered a lyft ride back home as well as a return ride back to the dealer once the vehicle was ready for pick up. Although there is another GMC sealer closer to me I prefer to go to scranton. More

Bill was very attentive and reactive to our needs. The atmosphere is upbeat, with music playing and the employees were smiling. The car was delivered with ease. I rate the experience (5) stars The atmosphere is upbeat, with music playing and the employees were smiling. The car was delivered with ease. I rate the experience (5) stars More

The dealer service department was friendly. They quickly programmed my new key and fob and had me back on the road. I couldn't be happier. They quickly programmed my new key and fob and had me back on the road. I couldn't be happier. More