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Scranton GMC of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.5
2,933 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,933 reviews

January 21, 2023

They were very kind to me. Could have been a little better with calls during 3 weeks of repair. Service was good More

by GRMCCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
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January 21, 2023

It was quick to make the appt and it was quickly finished. Joey was great More

by torszulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2023

It was my first time there - very friendly, timely, and effective . I was impressed. Thanks More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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January 18, 2023

Navigation problem on my 2022 CT4 not resolved. Over one month now without use of navigation feature. Cadillac says it’s a software problem and they are working on it! Unacceptable response! More

by Sepulvedadom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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Jan 26, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, I reached out to the service department to make them aware of your feedback and was told that they have already reached out to let you know that GM is working on a resolution for the navigation concern. If you have any additional questions, please feel free to give us a call. Thanks so much and have a great day!

January 18, 2023

Jeff and your entire service department are top notch. Definitely rival any other dealership that we work with for our other cars (BMws and Mini). More

by ColinT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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January 17, 2023

They lack a sense of urgency and don't really seem to care. The parts department was helpful, but the service department moved at their own pace. More

by MANGANLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We definitely don't want to make anyone think we don't care or that we aren't respectful of their time. If you do have any additional feedback or thoughts on how we can improve, please reply to this review so we can connect you with someone to discuss further. Thank you for your time and have a great evening.

January 16, 2023

My experiance with Scranton Motors was great. Everyone I dealt with was not only professional but everyone was so accomadating and they made sure i left fully satisfied. I have and will recommend More

by RAYSCUSTOM5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2023

Prices and Serv fees to high If theirs an alternative I’m there… I think for an oil change and minor Serv I paid tooooo much More

by JENNIFER.GENDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Butler
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Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We regularly do our own price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and going elsewhere. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.

January 14, 2023

Great service, timely, and well done. Getting an appointment at a convenient time. Grateful for the service and recommendations More

by DDAIGLE1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Shawn Butler
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January 13, 2023

great personal care from the service team. car was repaired and delivered promptly. would highly recommend this dealer. More

by dmacdaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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