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Scranton GMC of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.5
2,951 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,951 reviews

February 19, 2023

The service department was friendly and nice and helpful to me and respectful and did excellent job. More

by Bednasj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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February 18, 2023

My car was serviced with care and was washed and vacuumed for me. Staff was polite and friendly. More

by MPOTAMIANOS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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February 18, 2023

I was welcomed with warm hospitality as soon as I pulled in, and that continued throughout my visit. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
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February 17, 2023

Service department has gone way down I have 3 cadillacs probably will not go back to them More

by Rich
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Scranton GMC of Vernon responded

Rich, We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We welcome any additional feedback you may have or ways we can improve. If you would like to discuss anything further, please reply to this review and we can put you in contact with management. Thank you for your time and have a great evening.

Feb 21, 2023 -

Rich responded

I have 3 Cadillacs, a CTS-V, an SRX and the resent purchase of the XT5. The XT5 rear windshield wiper was not working and when I got the car home the rear windshield wiper blade was falling apart. The service manager had all kinds of excuses as to why the rear windshield wiper was broken and falling apart, and as to why it was missed in the safety inspection. I complained about the brakes the day I bought the car and brought it in 3 times and spent numerous hours on all 3 visits waiting for my vehicle so they could check out the brakes. That alone was a mess. The 3rd time bringing it in the service tech went for a ride with me and even he told the service manager something was wrong with the brakes. He told him that right in front of me, the service manager after going back-and-forth tells me that the rotors are too thin to cut again and the pads are I guess too thin to do anything with so I told him replace the brakes I have been complaining about the brakes since the day I bought the car and he refused to put new brakes on the front of the XT5. He said it was expensive so he wasn't going to do it. That is absolutely ridiculous. Apparently they do not take safety seriously, terrible service. I never had an issue with Scranton Motors until now and I do not see myself purchasing another Cadillac after this. I will definitely not recommend Scranton motors to my friends or family again. I'm sure Porsche will appreciate my business.

February 17, 2023

Everyone at Scranton Motors made the entire purchasing process very easy and provided excellent customer service. We would definitely purchase another car from them! More

by MHUNT5
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evan Blanchette, John Edwards
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February 15, 2023

Fast friendly people who know their business and are willing to work with you to make sure you’re getting the best possible results More

by ladd667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
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February 13, 2023

Very helpful spot in with great customer service. Has a great customer waiting area. Would recommend this place to anyone thanks again More

by BRIAN MASUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

BRIAN MASUCH responded

The whole over all process was fast and spot on. They even gave me a free car wash. I went there for the recall on airbag. Great place great customer service

February 13, 2023

Jeff Borovicka accommodated my early arrival at Scranton. He and the technical staff's efficiency enabled me to arrive at a later appointment on time. No problems have arisen related to the work done. Thank More

by BAMCOMMERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
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February 12, 2023

The staff has always been courteous and helpful when I come in for service. I trust my vehicle with Scranton Motors because of the interactions I've had with the staff. More

by Evan Shaw-Mumford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2023

Drop off and pi k up was extremely easy and everyone was very pleasant to deal with. More

by Dmer2953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
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