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Scranton GMC of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.4
2,951 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,951 reviews

March 22, 2023

Easy to schedule appt. Communication from the tech was excellent. Cost of services are very high when compared to other car repair companies More

by guerralisa5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Scranton GMC of Vernon responded

Thank you for taking a few minutes to leave your feedback. We're happy to hear that your experience was a positive one. As far as your observation about our pricing, if you have recently done some comparison price shopping, we'd be very interested to hear what you found. We always want to know how our pricing stacks up among other shops in the area, and regularly do our own comparisons too. Thanks again for the kudos and have a great day!

March 21, 2023

Excellent straight forward sale's associates and finance representatives. I will shop there again for a vehicle More

by Salmonella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Blanchette
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March 20, 2023

I have a reservation about dealerships but my experience at scrantons last week was a good one and i was happy with the outcome More

by Mjprouty64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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March 20, 2023

Very nice and helpful people. Willing to take the time to answer any questions pr concerns. More

by NODIA826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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March 20, 2023

They have always taken very good care of my truck. Easy to make appointments. In and out very quickly. Never had any complaints. More

by rdavis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 19, 2023

Got my car back after repair and i picked it up with a broken taillight and they won’t replace it . Terrible customer service More

by ZEEKECAMPOS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Conlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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Mar 20, 2023 -

Scranton GMC of Vernon responded

Good Morning, I reached out to the service department director regarding the issue with your taillight. He wanted to again let you know that we would be happy to install the taillight once you have it, but unfortunately there isn't much more we can do. We don't typically store customer's vehicles, especially for extended periods of time, so we just don't have any way to get to the root of what happened. If you would like to take us up on the offer to install the part, or if there is anything else you would like to discuss, please feel free to reach out. Thanks and have a great day.

Mar 20, 2023 -

ZEEKECAMPOS97 responded

Exactly, I spent almost 8 THOUSAND dollars and you damaged my vehicle and won’t replace it . Terrible customer service. thanks for being so “helpful” . That was a lot of money to pick up my vehicle damaged . Thanks but no thanks 👍🏾 better yet how about you replace the light and I can put it in myself smh . I’ll even come pick it up no shipping . imagine spending $7,668 and getting your car back damaged . Then they say bc you took so long to pay us we won’t help you , lol I would never recommend this place just for that horrible experience

March 19, 2023

Deceitful misleading and time wasting! Worst vehicle buying experience in my forty years of life. Have recommended people I know in the area to avoid them. More

by jdionnefloors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Nassiff
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Mar 20, 2023 -

Scranton GMC of Vernon responded

Good Morning, We're sorry to hear that you had such a negative experience. Are there are any specifics you feel we should know? If you would like to discuss anything further, please reply to this review and we can put you in contact with management. Thank you for your time and have a great day.

March 19, 2023

Staff are professional. All work has been timely and within quoted prices. Washing the vehicle after service is a nice touch. More

by BRIANJAXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2023

Everyone was courteous,friendly but still professional Kayla and Evan were very thorough on point More

by phbenson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2023

Very clean,professional environment with knowledgeable,experienced service professionals and also friendly and courteous mechanics. The waiting room is Covid friendly. Overall an enjoyable e More

by chefcharlemagne69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
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Mar 18, 2023 -

chefcharlemagne69 responded

Very good job keep up the good work

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