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Scranton GMC of Vernon

Vernon, CT

4.5
2,931 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,932 reviews

July 25, 2023

Easy to talk to! Easy to believe! She cares about your ease of decisions! Great person to count on. More

by PAS060905
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

Zero communication between the people in the service department and the shop. Made multiple promises that were not kept and returned my car more broken then when I dropped it off. More

by KEEVINARZTJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Scranton GMC of Vernon responded

We are so sorry that you had such a poor experience. Have you spoken to anyone in the service department about what happened? We obviously don't like to hear about where things went wrong, but it is helpful to have all the details so we can avoid similar things happening in the future. If you would like to discuss further and have not done so already, please give our service department a call at 860-872-9145. Thank you, and have a great day!

July 23, 2023

Very courteous, informative and accommodating. The service area is clean. Service was quick and satisfying. More

by msilva521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2023

Attended to me promptly and the wait was only the estimated wait. The waiting area was clean and comfortable. More

by TUNNO21
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Excellent customer service! We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased. More

by scottandrew108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
July 20, 2023

5 stars got me in for a tire repair and changed my battery. World class dealership More

by justbrown1.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
July 20, 2023

Service was quick, and the employees were friendly. The car wash is a great finishing touch. More

by KEARSEWINDSOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Service was accurately timed at 1 hour and the lounge was comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intellige More

by Adam Connors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Nassiff, Ron Brown
July 19, 2023

Rip off, not helpful, very polite, to expensive , clean, charging to much for a diagnostic check. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We conduct frequent price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and potentially going elsewhere next time. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.

July 18, 2023

Have been using Scranton for 2 and half years now. Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always hel More

by Roma Guizelini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
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