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Scranton GMC of Vernon

Vernon, CT

4.5
2,931 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,931 reviews

January 26, 2024

Not willing to own up to issues they created on my vehicle when they serviced it. Avoid More

by joemarinaccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Jan 26, 2024 -

Scranton GMC of Vernon responded

Hi Joe, I spoke to the service director regarding your feedback. Unfortunately, since your recent visit was the first time we've serviced your vehicle, we can't say for certain what underlying condition was the cause of your transmission pump issue, or when and how it occurred. I know that you declined to have us complete the repair and the discount we offered, but if anything changes, we are still more than happy to help. Please reach out if you have any questions or would like to discuss further. Thank you for the feedback and have a nice weekend.

Jan 26, 2024 -

joemarinaccio responded

Just a bit odd and very coincidental that you performed the 90k recommended maintenance on my vehicle that included transmission maintenance to only have it be returned to me with stuttering and jumping issues. Never was an issue before and you insinuating otherwise calls into question what really occurred. I am going to have it diagnosed and have the root cause identified. I know will know more about this issue soon and I’ll be sure to be in touch. You have a great weekend!

January 26, 2024

Great service Frank was responsive and helpful with communicating the issues that pertained to my car. He even did me a favor of taking pics of my car and sending them to me. More

by ACWESLEY
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
January 22, 2024

Vehicle was damaged during and trashed during repair Vehicle now needs a new headliner that was special ordered, needs a detail on the interior. It also needs to go to the body shop for repairs, and it More

by calemolloy
Recommend Dealer
No
Employees Worked With
They don't work there anymore, isn't that special
Jan 26, 2024 -

Scranton GMC of Vernon responded

Good Afternoon, We are very sorry for all the frustration you experienced during your recent vehicle service. Are you already working with someone regarding your vehicle? If not, please reply back and we will make sure someone contacts you to address your concerns. Thank you and have a great weekend!

January 20, 2024

My experience It was very quick and easy. They had the truck I wanted at Very good price. And my salesman Dave was a pleasure to work with actually all the staff I dealt with was Very pleasan More

by aspiridis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev
January 20, 2024

Sales people are very pleasant very easy-going to work with. I bought a 2500 GMC sierra took it in for service and they were very accommodating very easy to work with. I would recommend them. More

by forsterdean59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
January 19, 2024

David was pleasant and professional. Easy to work with and highly responsive. Very informative. Wonderful sales person. More

by monika77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev
January 19, 2024

Your charges are outrageous. How do you expect the average person to come to you for normal maintenance? More

by BOUZAKISK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

Ordered accessories online and picked them up from the Parts Department Parts were promptly located and representative helped load them More

by patchesew
Recommend Dealer
Yes
January 14, 2024

Very easy to work with. Able to pay over the phone and pickup after hours. Very courteous and professional More

by pmillicker
Recommend Dealer
Yes
Employees Worked With
Jeff
January 13, 2024

Love the family way treating people very friendly. Its a great place to do busy. More

by dojo50
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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