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Scott Honda of West Chester - Service Center
West Chester, PA
849 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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849 Reviews of Scott Honda of West Chester - Service Center
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December 08, 2023
Couldn’t be happier with the service I received. Kept me up to date on what I needed and it was done quickly. Kept me up to date on what I needed and it was done quickly. More
by Kpm1001
Employees Worked With
December 08, 2023
Service Rep Matt provided excellent service. He even looked me in the eye and shook my hand when we were done. May sound trivial, but Matt’s contact with the customer is exceptional.that small He even looked me in the eye and shook my hand when we were done. May sound trivial, but Matt’s contact with the customer is exceptional.that small gesture tells the customer that you care. By the way, the mechanical service was without issue, More
by jimmurray99
Employees Worked With
Matthew Moravec
November 30, 2023
I've had my car serviced at Scott Honda for nearly a decade and have never been more impressed with the Customer Service Shiva provided. She is warm, knowledgeable, and represents Scott Honda with exce decade and have never been more impressed with the Customer Service Shiva provided. She is warm, knowledgeable, and represents Scott Honda with excellence. She sets the example every professional in Service should aspire to. I hope Scott recognizes her with the acknowledgement she deserves! More
by RAbrams
Employees Worked With
November 13, 2023
I took my vehicle to the dealership for a recall, oil change and tire repair. When all work was completed, I left the dealership to when I arrived home 10 miles away. The pressure had already dropp change and tire repair. When all work was completed, I left the dealership to when I arrived home 10 miles away. The pressure had already dropped 2 PSI in that trip. I called back to speak with the service advisor, and he advised that they performed a bubble test and the only problem was a corroded valve stem. They sanded the valve stem to fix the problem. Next day when the wire was down to 24 PSI. I reinflated manually and went about my business as directed as I was assured that there was no problem. The next day when it was at 20 PSI, I took the car to the local independent tire repair center. They looked at it for 5 minutes and found a nail in the sidewall of the tire. I have no idea how Scott Honda could miss a nail in the tire if they performed their tests. I feel very uncomfortable that the vehicle was release with a "Clean" bill of health and that I drove this vehicle around for an entire day on an unsafe tire. More
by Bill B
Employees Worked With
November 13, 2023
Great experience. I went in for an oil change and technology concern. They went out of their way and offered to do my inspection while I was there since it was due nex I went in for an oil change and technology concern. They went out of their way and offered to do my inspection while I was there since it was due next month. Which saved me a trip and I really appreciated that. Only thing I wish was that after they factory reset my car they would have helped me reprogram my settings and reset my oil change life. I will definitely be going back. The service was amazing and Matt who I spoke with was very nice and helpful. More
by Brittany
Employees Worked With
Matthew Moravec
November 13, 2023
I am always told what my car needs and it is explained to me in detail. The wait time is usually shorted the what they estimated. The whole place couldn’t have been more friendly me in detail. The wait time is usually shorted the what they estimated. The whole place couldn’t have been more friendly More
by nan
Employees Worked With
George Bosch
November 08, 2023
Always have an excellent experience at Scott Honda. And Shiva was so helpful and very caring. The car work was done and the care was washed. My friend asked whether it was brand new. It was so great ha And Shiva was so helpful and very caring. The car work was done and the care was washed. My friend asked whether it was brand new. It was so great having a loaner for the day. I will most definitely go back to Scott Honda. More
by dgeorge452
Employees Worked With
October 30, 2023
Absolutely love Scott Honda. I have leased 3 cars from them. Service department is always excellent! Special shout out to Jon B. for going the extra mile today, as I’m 36 weeks p I have leased 3 cars from them. Service department is always excellent! Special shout out to Jon B. for going the extra mile today, as I’m 36 weeks pregnant and need my car to be extra ready. More
by NancyA
October 12, 2023
The staff that work at this dealership are always so friendly and make everything easy! Very good customer service. friendly and make everything easy! Very good customer service. More
by Abby Gerber
