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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
871 Reviews
Call Service Center (610) 692-6000

871 Reviews of Scott Honda of West Chester - Service Center

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February 22, 2024

I look my van in with a dashboard warning light. I googled it and all results indicated a problem with the battery, which we had just recently changed out. I told the service tech this when I dropp More

by KSix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shiva
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Feb 28, 2024 -

Scott Honda of West Chester responded

I appreciate your time with me on the phone this past Friday. I value our candid conversation and this feedback. I'm grateful you wrote a review so that I may learn more about the day of your visit. I sincerely apologize for your frustration. I'm disheartened that you were left with such an impression. That's why I've called twice and texted you. We're 100% committed to your satisfaction, so I shared my thoughts on my next steps to regain your confidence. We'll demonstrate our commitment and integrity if you allow us to spend additional time with your vehicle. We'll make it convenient— drop off a loaner and pick up your Odyssey. We'll get it right, Mrs. Six, and determine why this warning is on after a couple of days of our repair plan. Please know we did check the battery as you requested, but that did not solve the warning light. We follow Honda manufacturer protocol for repair plans.

February 13, 2024

I found everyone at Scott Honda to be professional and friendly. It was my first time there for service and I will definitely make Scott Honda my go to place for service and maintenance of my vehicle. More

by C.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Mar 03, 2024 -

Scott Honda of West Chester responded

Fantastic, C. Miller. We're thrilled to learn it was a 5-star experience for your first visit. Jon is an excellent advisor, demonstrating professionalism and our welcoming culture. He'll be pleased to welcome you back when the time is right for your next visit, and it's our honor to become your trusted service team.

February 09, 2024

Excellent service can't complain at all. Very helpful and communicative through all steps of the process. More

by elicohen38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Edge
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Mar 03, 2024 -

Scott Honda of West Chester responded

Great news! Scott Collision Center is excited to earn your stars. And thanks for sharing your opinion with others. Helpful, good communication, and excellent customer care— it's the reputation we work for. Thanks for choosing our team.

February 07, 2024

I generally find employees at Scott Honda to be friendly and helpful, and the service efficient. This visit was no exception. More

by arjaygee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
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Mar 03, 2024 -

Scott Honda of West Chester responded

Consistency is important. We're grateful you shared this feedback that we are welcoming and on-point with our customer care. We appreciate your recommendation and look forward to welcoming you back when the time is right. Thanks for your stack of stars.

January 31, 2024

Excellent service. I don’t need fifteen words to say this in any better way. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Mar 03, 2024 -

Scott Honda of West Chester responded

Your few words say so much! We value you, Rick, and we're glad you feel it each time you visit our Service Center. It's a privilege to be your trusted service team.

January 31, 2024

Service went well with a recall and possible other problem. They kept me up to date and offered lots of other things could do while the car was there . More

by ptorcutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

Convenience and thoroughness are two of our many goals for great customer care. We can save you time, money, and a return trip by providing you with all maintenance options and preventative care while you are already here. But, above all, we want to give you personal attention as you make your decisions. We value your feedback. Thanks for your recommendation.

January 27, 2024

Fast, friendly, accurate service. I trust them to service my car. I know it will be completed correctly the first time. More

by fasylvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Mar 03, 2024 -

Scott Honda of West Chester responded

Your confidence is everything to us. It's our privilege to be your trusted service team. Thanks for the 5-star compliment. We value you!

January 27, 2024

Scott Honda has been our dealership for many years and has always been reliable and accommodating More

by tomw606
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

Your high regard is the best compliment we can ever receive. Your confidence means everything to our dealership team. We are thrilled to be your first choice over the years, and we are celebrating this review with gratitude for your continued business, Tom!

January 27, 2024

Nick was a pleasure to work with during the service. Scott Honda Service Dept. has had several excellent advisors in the past, and I hope the new advisors maintain the same quality of service. Thank y More

by mcgrailfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Scott Honda of West Chester responded

We're thrilled to earn your 5-star compliment again and are honored to be your trusted service team. Our newest advisors will receive the same coaching to ensure our highest level of customer care. They are a dedicated group and we're thrilled they joined our team to assume the role of others who've moved up in our organization. We are grateful for your continued recommendation and welcome your honest feedback ALWAYS so that we keep your high opinion. We value you!

January 25, 2024

Fast efficient service. Great communication. Nick was great! All work was described fully to me. More

by l18pacav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2024 -

Scott Honda of West Chester responded

We agree that fast, efficient, and transparent are the basics of good service, yet our goal is 5-star customer care. We are thrilled to meet your expectations and appreciate you sharing your positive experience. Thanks for letting us know that we earned your high opinion. We're delighted that Nick's efforts earned our team more stars. We value your recommendation.

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