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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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April 07, 2022

I've had both my cars in for state inspection in thepast two days. As always, the service was courteous, comprehensive, and efficient. I recommend Scott Honda highly. More

by Steve O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Apr 08, 2022 -

Scott Honda of West Chester responded

Thank you, Steve, for being our guest! We're so happy to provide you with the same courteous and efficient service you've come to expect from our team. We appreciate you and your 5-star recommendation!

April 07, 2022

Very professional and polite from start to finish. No work performed before I was informed of the price. I was notified when car was ready and answered all my questions. Chris handled all of my concer More

by richardmmck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star feedback, Richard! We're thrilled knowing you enjoyed your experience with us. Thoughtful service is our guarantee :) And earning your satisfaction is a huge reward.

April 06, 2022

I received the Usual Great Prompt Professional Service. I have nothing but Positive remarks to Make. More

by e.glod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Scott Honda of West Chester responded

Providing such "prompt, professional service" is our goal! And as our valued guest, you should expect nothing less :) We're glad we could earn your total satisfaction. Thanks for sharing!

April 06, 2022

Always have a good experience at Scott-my time was limited but had promise it would be done on time-to my surprise it was done early which i really appreciated!!! More

by bev.bramble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Apr 07, 2022 -

Scott Honda of West Chester responded

Hi Bev, it's awesome to hear you 'always have a good experience' when you visit Scott Honda! We value you and your time. That's why we work hard to get you back on the road quickly and safely! We're glad we could exceed your expectations :) Thanks for sharing your review!

April 05, 2022

Great servie rep, fast procedure. In an out quickly. Will recommed to friends and family More

by ssvr6996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna White
Apr 06, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star review and recommendation! It's our goal to make your service visit quick and easy. We're glad you enjoyed the convenience of choosing Scott Honda :)

April 05, 2022

Friendly fast service with a smile wait time was not too long Everyone from the gate man to the service rep and all were so friendly More

by Rustypat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Scott Honda of West Chester responded

We appreciate your feedback! It's awesome to learn the details that made your visit to our Service Center so great :) As our guest, we want to treat you to 5-star experience— that definitely includes "friendly, fast service with a smile" :)

April 05, 2022

Tahir was very courteous and helpful in explaining what would happen and arranging everything for my loaner. The car was under warranty but there needs to clearer indication in the computer because I was More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tahir smith
Apr 06, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback, Mimi! We're glad to hear our team made your service visit easy. Service with a smile is our guarantee! And we apologize for the inconvenience— but we appreciate this opportunity to learn how we can make your next visit better. Thank you.

April 02, 2022

Thought the diagnostic work was very expensive for my 14 year old Civic. Repair work was fine other than they didn’t reset the code on the radio, which I figured out how tondo More

by hmurian2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback. We're sorry to learn we couldn't earn your total satisfaction during your recent visit. Like many other businesses, we've made pricing adjustments based on market research and labor demand. Our rates can't be changed based on the age of a vehicle, though. We understand your frustration and we hope we can rely on your trust and patience as our valued guest. We appreciate this opportunity to learn how we can make improvements for you.

Apr 04, 2022 -

hmurian2 responded

I’ll probably use my local repair shop in the future.

April 02, 2022

Excellent service and reps very friendly and helpful. Has always completed service as promised within time and never had any issue on road. More

by Fakhruddin C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Apr 04, 2022 -

Scott Honda of West Chester responded

Thanks for sharing some 5-star compliments with us! It's awesome to learn our 'friendly and helpful' team made your visit amazing. We're glad we could get you back on the road quickly and safely :)

April 01, 2022

Scott Honda is fantastic. They service reps are courteous and professional. The waiting room is clean and I felt appreciated for bringing my vehicle to Scott Honda. More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Apr 01, 2022 -

Scott Honda of West Chester responded

You certainly are appreciated! Thank you for choosing Scott Honda :) We're glad our team could earn your total satisfaction through 'courteous and professional' service. Thanks again for sharing your 5-star feedback!

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