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Scott Honda of West Chester - Service Center

West Chester, PA

4.6
879 Reviews

879 Reviews of Scott Honda of West Chester - Service Center

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June 27, 2025

I took my car to Scott Honda for Service. They did a great job. A few weeks later I received a solicitation for a vehicle service contract from Zurich a third party. They sold my personal inf More

by Davepsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Doran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duke Scott
Jun 27, 2025 -

Scott Honda of West Chester responded

Our sincerest apologies. Thank you for writing this 1-star review and bringing it to our attention so that I may speak with Willie and share the disappointment and absolute frustration it created for you. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for customer care. This is not the way to do it.

Jun 27, 2025 -

Davepsu responded

This issue is not closed. I want to know why my personal information was released to a third party without my permission. I need written confirmation that my personal information has been removed from Zurich's systems. I want to know why Courtney promised that Mr Carter would call me in a minute and why he did not call me until noon the next day.

June 17, 2025

I have had my car serviced here previously and I told the technician that I had an extended warranty yet they still tried to charge me for certain items I knew would be covered. Only when I questioned them a More

by Njm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Stewart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Scott Honda of West Chester responded

Not the impression we'd hope to leave you with, Njm. Our sincerest apologies. We want to meet your high expectations for customer care. We're committed to making corrections. We hear you, and we're grateful for your feedback.

June 16, 2025

Very nice and professional service rep. Work done close to promised time. Comfortable waiting areas. More

by Rchernela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Scott Honda of West Chester responded

We take our customer reviews to heart, so we're super grateful to have earned your trust. And we're pretty happy to get all your stars too!

June 08, 2025

Brought my car in to diagnose an issue. The service center took the time to check all possibilities and explained everything very simply. The found the issue and fixed it, not too expensive More

by edlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Scott Honda of West Chester responded

Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear you had a positive experience and look forward to serving you again.

May 29, 2025

Darren was terrific! Checked my previous Honda dealership for service history and made sure work was completed on time More

by bleach49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Scott Honda of West Chester responded

Your 5-star rating means everything to us! We’re so happy we could exceed your expectations

May 06, 2025

Another delightful service experience with Shiva. She always takes the time to thoroughly explain the work required, provides me with an accurate quote, and stays in touch throughout the service proc More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Scott Honda of West Chester responded

We've got a special team in this service center— they put the focus where it belongs, on YOU, our valued customers. So we are super excited to receive your five stars.

April 15, 2025

My vehicle was due for regular maintenance. I dropped it off the day before and it was done before my pick up time. William did a great job keeping me informed. I would definitely recommend Sco More

by C.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Apr 16, 2025 -

Scott Honda of West Chester responded

We're thrilled to receive your 5-star opinion. We appreciate you, and we're honored to have your continued trust. It's a big deal to us, C.Miller. Thank you.

April 12, 2025

Great Scott Honda Service as usual. They did an my car inspection, checked on everything, and cleaned my car. Thanks. More

by Cecelia Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Scott Honda of West Chester responded

5-star customer care is our benchmark, so we're grateful to earn your full stack of stars, Cecelia.

April 01, 2025

Anthony kept in touch throughout the whole visit, the service was great and done quickly! More

by erocegrenewicz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Scott Honda of West Chester responded

Your confidence is everything to us. It's our privilege to be your trusted service team. Thanks for the 5-star compliment. We value you!

March 28, 2025

Excellent care, communication. I would recommend this service to all. Laurie,,Smitty, Mike, and the men who worked on this vehicle. Thank yu so much More

by Rarie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lombardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Smitty
Mar 31, 2025 -

Scott Honda of West Chester responded

Thanks kindly for sharing your experience. Your 5-star recommendation means a lot to our service team. We value the time you took from your day to share it with others.

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