Back

Scott Honda of West Chester - Service Center

West Chester, PA

4.7
856 Reviews

856 Reviews of Scott Honda of West Chester - Service Center

Sort by
December 12, 2024

This was my second collision repair at Scott Honda of West Chester, and the service was as outstanding as before. I really enjoyed communicating with the friendly team, who expedited the repairs and kept More

by m_anikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Worsnup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Scott Honda of West Chester responded

That's precisely our aim. We appreciate learning that we hit our goal and earned your high opinion. Thank you for the 5-star feedback.

December 12, 2024

I moved to the area about a year ago, and "found" Scott Honda of West Chester. I have been extremely happy not only with the service I have received but also with the people who work there. Joe greeted me More

by shelly68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rooney
Dec 13, 2024 -

Scott Honda of West Chester responded

It's wonderful to hear that you're thrilled, Shelly. Your 5-star opinion means a lot to us. We appreciate you sharing that we met your high marks on friendliness, teamwork, and attentive customer care. We’re all celebrating your feedback.

December 11, 2024

My 2024 CRV was in for a recall. I arrived early. My loaner was ready for me. It was a very easy drop off/pickup experience. I think their service team works very efficiently. More

by Pat C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Scott Honda of West Chester responded

That's our goal, Pat. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

December 11, 2024

Chris at Scott Honda was kind and efficient! Incredible at customer service! He’s the GUY to go too! More

by hdinneen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Scott Honda of West Chester responded

It's super to know that Chris earned your high marks, and met our team expectations for customer care.

December 10, 2024

My interaction with Elmore Smith "Smitty" was unpleasant and a complete waste of time. He refused to give me an estimate for body damage after showing up with an appointment because he needs to take apart t More

by Honda Loyalist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmore Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Scott Honda of West Chester responded

Your discontent is a big deal to us, and it's essential we can listen and learn more. If mistakes are made, we're proactive and prioritize making corrections and coaching our team to redirect efforts back to our high expectations for customer care.

December 05, 2024

Always friendly, almost always efficient. Clean reception area and waiting areas. No complaints related to this visit. More

by arjaygee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t tell from the photos.
November 28, 2024

Vaughn of Scott Honda did a very professional job of keeping me totally informed during my visit for inspection. Extremely satisfied. More

by patdif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Scott Honda of West Chester responded

At the center of all we do— is you! And we're glad to learn you felt this way. Thanks for the fantastic review.

November 15, 2024

Honesty, promp,competent,flexible -have done automotive business within for over thirty years. Have purchased over ten Hondas from them. Expect to work with them on my next purchase More

by widmaierw review 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Scott Honda of West Chester responded

Your high regard is the best compliment we can ever receive. Your confidence means everything to our dealership team. We are thrilled to be your first choice over the years, and we are celebrating this review with gratitude for your continued business.

November 09, 2024

I was provided with excellent courteous service. Vaughn was very professional and pleasant. I appreciated the courtesy ride to work. More

by susanbogusz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Scott Honda of West Chester responded

How wonderful, Susan. We aim to make this impression at Scott Honda, so you can imagine we're celebrating your review.

October 27, 2024

Scott Honda offers such a smooth, efficient, pleasant service experience. My service rep Matt was amazing - friendly, clear communicator, and helpful advisor on options. More

by dcbow12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Oct 28, 2024 -

Scott Honda of West Chester responded

Fantastic! We're thrilled to learn it was a 5-star experience for your visit. Matt is an excellent advisor. It's our honor to be your trusted service team.

1
...