Scott Honda of West Chester - Service Center

The auto collision shop was horrible to work with. The manager Smitty was particularly rude. He had the car over several weeks and would not confirm when it would be completed. On July 9 both the ins The manager Smitty was particularly rude. He had the car over several weeks and would not confirm when it would be completed. On July 9 both the insurance company and I were told the car should be done by 4 pm. Water returning rental I was informed that should be done is not would be done and was rudely told to wait for a call the next day I was told they had not located a medallion for the car so it may be another day. At 3:20 I was called to say the car was done the back of the bumper and front bumper were not connected to the car. More

I took my car to Scott Honda for Service. They did a great job. A few weeks later I received a solicitation for a vehicle service contract from Zurich a third party. They sold my personal inf They did a great job. A few weeks later I received a solicitation for a vehicle service contract from Zurich a third party. They sold my personal information without my permission! I called Scott Honda and was told by Courtney Mr Scott does not talk to customers and offer Willie Carter. I was told he would call me in a minute. He never called. Not happy they sold my personal information without my permission. Not happy Mr Scott will not engage with a customer. Not happy Willie Carter did not return my call. More

I have had my car serviced here previously and I told the technician that I had an extended warranty yet they still tried to charge me for certain items I knew would be covered. Only when I questioned them a technician that I had an extended warranty yet they still tried to charge me for certain items I knew would be covered. Only when I questioned them again when I had to sign the estimate and called out the warranty again did they actually go and check and update the estimate. More

Very nice and professional service rep. Work done close to promised time. Comfortable waiting areas. Work done close to promised time. Comfortable waiting areas. More

Brought my car in to diagnose an issue. The service center took the time to check all possibilities and explained everything very simply. The found the issue and fixed it, not too expensive The service center took the time to check all possibilities and explained everything very simply. The found the issue and fixed it, not too expensive and they worked with me to find as many discounts as possible. Great service center! More

Darren was terrific! Checked my previous Honda dealership for service history and made sure work was completed on time Checked my previous Honda dealership for service history and made sure work was completed on time More

Another delightful service experience with Shiva. She always takes the time to thoroughly explain the work required, provides me with an accurate quote, and stays in touch throughout the service proc She always takes the time to thoroughly explain the work required, provides me with an accurate quote, and stays in touch throughout the service process. She’s incredibly personable and professional. Her final words to me were, “Give me a call next time you have a service need.” I left feeling truly appreciated. This level of service and attention justifies a higher service cost, as I know I’m receiving quality service from quality people. It’s worth it. More

My vehicle was due for regular maintenance. I dropped it off the day before and it was done before my pick up time. William did a great job keeping me informed. I would definitely recommend Sco I dropped it off the day before and it was done before my pick up time. William did a great job keeping me informed. I would definitely recommend Scott Honda! More

Great Scott Honda Service as usual. They did an my car inspection, checked on everything, and cleaned my car. Thanks. They did an my car inspection, checked on everything, and cleaned my car. Thanks. More

Anthony kept in touch throughout the whole visit, the service was great and done quickly! service was great and done quickly! More