Scott Clark Nissan | Page 8

Always quality customer service. Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations Regular service maintenance every 5000 miles . Am confident of technician checks and recommendations More

Problem quickly solved in the upmost professional manner. The advisor was quickly in identifying the problem and the solution to solved the problem. The advisor was quickly in identifying the problem and the solution to solved the problem. More

I regret to share my disappointing experience with Scott Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and int Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and integrity.My initial interaction with Scott Nissan was four years ago when I purchased a car from them. Unfortunately, even during this purchase, their finance department added an unauthorized maintenance service to my account despite my explicit refusal. Thanks to the intervention of my sales representative, the extra monthly charge was eventually removed.Recently, I visited Scott Nissan to trade in my 2018 model for a newer car with lower mileage. The salesperson, Donte, exceeded expectations in ensuring our satisfaction. However, my optimism was short-lived as I faced the finance department once again. Despite being nervous due to my past experiences, I believed everything had gone smoothly. Regrettably, upon reviewing the contract later that day, I discovered a different unauthorized monthly charge had been added.Having to return to the dealership for adjustments was frustrating enough, but my troubles continued. After driving the car for only a few months and covering less than 4,000 miles, I noticed the tires needed air. To my astonishment, a visit to Discount Tire revealed the tires were bald, despite being assured they were in fair condition by Scott Nissan. After extensive back-and-forth, my car specialist and salesperson had to advocate for me to convince Scott Nissan to cover the cost of new tires.This entire experience has left me deeply dissatisfied with Scott Nissan's overall approach. It's disheartening to encounter a lack of integrity and genuine concern for customers' well-being. Their behavior only seems to change when customers push back repeatedly. While Donte's exceptional service was a bright spot, it cannot overshadow the series of unfortunate incidents that have marred my interactions with Scott Nissan.I hope my feedback serves as an opportunity for Scott Nissan to reevaluate their practices and prioritize customer satisfaction and honesty in the future. More

My visit was efficient and thorough. Everyone I encounter was pleasant and provided exceptional customer service. Everyone I encounter was pleasant and provided exceptional customer service. More

Very professional and courteous. Took care of issues in a timely manner and got me back out. Facilities were clean and the waiting was comfortable. Great experience. Took care of issues in a timely manner and got me back out. Facilities were clean and the waiting was comfortable. Great experience. More

I always get great service at Scott Clark Nissan ! Friendly, fast an accurate! I’ve been going there for an oil change ever since 2017 Friendly, fast an accurate! I’ve been going there for an oil change ever since 2017 More

Brandon Scott was very helpful and knowledgeable . I appreciate his service .. His great costumer service would be the reason to recommend this Nissan dealership. I appreciate his service .. His great costumer service would be the reason to recommend this Nissan dealership. More

Awesome service every time we. We love the service department they are an extension of our family We love the service department they are an extension of our family More

I have worked with Nissan for maybe 12 years. They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work t They are trust worthy. Their prices are fair and competitive. I feel well cared for and respected with the people I work with. I can trust the work that is done. I very much appreciate the customer service and the excellence with the work done, and the care they taken with my vehicle. It took me a long time to find people to work on my car that I could feel like I could trust. Scott Clark Nissan on South Boulevard has definitely gained my trust. That goes a long way with me and my husband When we work with companies. Mario did an excellent job and working with me and getting our car fixed. It has 156,000 miles on it but still runs great because of the excellent care they have taken with it and I get regular service done on it. We are so thankful for Scott Clark Nissan on South Boulevard in Charlotte North Carolina More

It’s a perfect place with great customer service. I recommend this place to anyone. I recommend this place to anyone. More