Scott Clark Nissan

Great customer service from Mr. Helwig Stewart Very attentive, know is sales information. Excellent customer service. It was great working with Helwig Stewart an awesome customer service experience Very attentive, know is sales information. Excellent customer service. It was great working with Helwig Stewart an awesome customer service experience. Great salesperson ...Great job More

Completely dissatisfied customer!!!! On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t rest On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t restart. By the time I had made it to the dealer, the service department was closed, but I’d made the service dept aware that I was dropping my car off via phone call. During my phone call with the service dept, they informed me my car would be first in line to be checked out the following morning when they opened at 6:30a.m..I went into the dealer to ask where the tow truck should drop the car and where I should drop my keys. They informed me to have the tow truck driver drop the car in one of the front parking spaces. Fine. The next morning around 9 a.m.I called the service dept to see what exactly what was wrong with my car and if they had any updates. I was put on hold and was advised that they were currently working on my car and that my Service Rep/Tech Caleb Martin was helping another customer and he would call me back shortly. Another 2 hours passed and I hadn’t heard anything from my Service Rep/Tech Caleb Martin, so I called back. Again I was told the same thing, “your car is being worked on, Caleb is helping a customer”. This time I was able to get Caleb’s direct #, so I called and left a msg. In the meantime, the sales department called me trying to sell me on trading in my car!!! Now it’s 1 o’clock and Caleb finally calls me back stating that they HADNT STARTED WORKING ON MY CAR, because they needed a tow truck to move it. At this point I was completely outraged, I had been told by two individuals that my car was being looked at and it hadn’t even been moved!!! Caleb assures me that he would have an answer within the next hour or so. By this time I had my dad follow up with Caleb via phone because as a female I felt like I wasn’t being taken seriously. Caleb calls me back and leaves a msg stating that there isn’t any fuel pressure. I contacted my dad and they informed him a fuel pump was needed $800!!! My dad or myself was pleased about the cost, but it had to be fixed, and who else better to fix it than the Certified Scott Clark Nissan dealership! Caleb informed me the car would ready for pickup by 5/26/17 by lunch. Caleb called me that morning around 9 stating that the car was ready for pickup. GREAT! I picked up the car and retrieved my old fuel pump (per Dad’s request) and drove 3 ½ hours to my hometown. I did not drive the car for 2 days. So when I drove the car on 5/29/17 my SERVICE CHECK ENGINE WAS ON!!! I went to the local auto zone to get a free diagnostic test and test read there was an EVAP issue (fuel leak)! They informed the car should be safe to drive but need to go back to Nissan. I arrive back in Charlotte on 5/28 and returned back to Nissan on 5/29. And of course Caleb wasn’t there! Bobby assisted me and understood I was upset had my car looked at took about 2 hours literally 30 minutes before they closed. He said the seal wasn’t tight around the fuel pump causing the fuel leak and I was all set. Very apologetic. I could less about the apology at that point! Drove the car as normal for about 7 DAYSSSS Friday 6/9 SERVICE CHECK ENGINE LIGHT WAS BACK ON!!! Returned to Scott Clark Nissan that same day and Caleb was there! Gave him my name stated my ISSUES and how dissatisfied I was, he seemed completely uninterested. Ask if I was dropping the car off since they closed in 2 hours, I told him yeah if you’ll provide a loaner, his response was “we don’t have any loaners its Friday”, I responded well it needs to be fixed today! After 1 hour Caleb informed me they were doing a smoke test on my vehicle to see where the leak was coming from, they were unable to do the smoke when I came the first time because they couldn’t find the hose to smoke machine says Caleb. Needless to say I’ve had my car for 6 days now and hopefully I won’t have to return to Scott Clark Nissan South Blvd. To be a certified service dealership I’d never such unprofessionalism and lack of interest to get the job done right the first time and after $800. I’ll never do business with this dealership again! More

First Car Purchase Jimmt Huggins, you are the best. You were very professional and was very helpful in assisting me with my first car purchase. I would definitely recomm Jimmt Huggins, you are the best. You were very professional and was very helpful in assisting me with my first car purchase. I would definitely recommend this dealership. More

Buying my car Very good experience, great customer service Jimmy Huggins was very professional but also made me feel like an old friend.Car was clean and service wa Very good experience, great customer service Jimmy Huggins was very professional but also made me feel like an old friend.Car was clean and service was excellent. More

Wonderful experience Enjoyed our experience working with Jimmy. He was very knowledgeable and personable and took us through the whole purchase process with ease. Would d Enjoyed our experience working with Jimmy. He was very knowledgeable and personable and took us through the whole purchase process with ease. Would definitely refer our friends to Scott Clark Nissan when looking for a car. More

New car sales Jimmy Huggins delivered again on the purchase of my daughter's 2017 Nissan Rouge. She told him what options and color and he got exactly what she want Jimmy Huggins delivered again on the purchase of my daughter's 2017 Nissan Rouge. She told him what options and color and he got exactly what she wanted! Thanks again! More

Amazing experience. Carlos Kurien is amazing. Everything was very inviting with a non-pressuring atmosphere. Carlos Kurien helped me from initial call and inquiry to walking out the door with my p Everything was very inviting with a non-pressuring atmosphere. Carlos Kurien helped me from initial call and inquiry to walking out the door with my purchase. Would highly recommend the dealership and the salesman with 10/10 ratings across the board. Wanna thank Carlos and the Scott Clark Nissan dealership for their help and continued efforts in making a lasting impression on my purchase. Thank you all!!! More

Deon was fantastic Deon at Scott Clark Nissan on south blvd was wonderful to work with. He greeted us outside before we even walked in and immediately introduced himself Deon at Scott Clark Nissan on south blvd was wonderful to work with. He greeted us outside before we even walked in and immediately introduced himself and asked if we wanted anything to eat or drink as it was customer appreciation day. He was also extremely friendly to my two year old daughter which made me feel comfortable almost as if I was family. Deon was very knowledgeable about all options available and certainly helped us decide what the best option was for our family. Deon then gave us his best price up front which was refreshing. Didn't have to spend days haggling back and forth. We knew we had a fair deal and bought the car within two hours of arriving at the dealership. The paperwork took less than 30 minutes and was super simple. I would definitely recommend calling Deon and having him help you if you are in the market for a car. More

Purchase of a New Car Great service, friendly staff, very personable. Jimmy was nice and did what he needed to do to make the deal go through. Would definitely purchase ano Great service, friendly staff, very personable. Jimmy was nice and did what he needed to do to make the deal go through. Would definitely purchase another car from Scott Clark Nissan! More

Excellent customer service. Efficient The customer service,friendliness,no hassle. Liked the whole sales experience. Did not feel stressed and liked how efficient my sales experience was h The customer service,friendliness,no hassle. Liked the whole sales experience. Did not feel stressed and liked how efficient my sales experience was handled. Thanks. More