Scott Clark Nissan

Helwig Stewart - Amazing Customer Service I visited Scott Clark dealership on 8/14. I had seen reviews about Helwig Stewart, sales consultant, so I called and asked for him personally. Dealing I visited Scott Clark dealership on 8/14. I had seen reviews about Helwig Stewart, sales consultant, so I called and asked for him personally. Dealing with Helwig was a great experience. He is focused on providing exceptional customer service! His goal was To help me get into the car Of my dreams at the price I was willing to pay. He worked hard for me and I am pleased with the outcome of my purchase . He was also very knowledgeable of the product he was selling. Another dealership didn't even know the Armada comes standard with a trailer hitch and 7-pin connector. The dealer kept telling me I would have to pay for that accessory and it's not even an accessory you can purchase . Why? Because it comes standard with the car!!! In addition Helwig understood about the GPS so there are no additional fees to pay. Overall a great experience dealing with Mr. Stewart! I highly recommend him! More

Outstanding customer service!!!! Helwig Stewart is the most amazing human being I have ever had the pleasure of doing business with. His knowledge, professionalism, compassion and zes Helwig Stewart is the most amazing human being I have ever had the pleasure of doing business with. His knowledge, professionalism, compassion and zest for doing the "right" thing for his clients has made my life richer! Thank you from the depths of my soul for all he did and what your business did to help me get the car of my dreams. "Simply The Best!" More

amazing service great to work with We were treated with respect and given a great deal. They worked with us in all areas .Everyone bent over backward to make sure WE were happy/ Carlos We were treated with respect and given a great deal. They worked with us in all areas .Everyone bent over backward to make sure WE were happy/ Carlos was the best More

Great Experiance Everything about our buying experiance was smooth. Jimmy Huggins went the extra mile to get us the right car at the right price, and every other staff Everything about our buying experiance was smooth. Jimmy Huggins went the extra mile to get us the right car at the right price, and every other staff member who helped us was very knowledgable and helpful. Highly recommended. More

Hi Energy and professonalism Marcus was very informative with every vehicle he showed me and never tried any pressure tactics. He had hi energy but also very professional, Marcus Marcus was very informative with every vehicle he showed me and never tried any pressure tactics. He had hi energy but also very professional, Marcus is definitely my go to guy on my next auto purchase. Truely 5 STARS!!! More

New car The Scott Clark dealership was very patient. I was very unsure about what car to get. Carlos was very patient with me and my family . He should me two The Scott Clark dealership was very patient. I was very unsure about what car to get. Carlos was very patient with me and my family . He should me two cars and I ends getting the Sentra which I love. I would recommend this place and carlos More

friendly service, but confusion on "we owe" terms friendly service, but some confusion on "we owe" terms between sales & mngmnt team....wasn't happy about that, but other than that it was good friendly service, but some confusion on "we owe" terms between sales & mngmnt team....wasn't happy about that, but other than that it was good More

Great customer service from Mr. Helwig Stewart Very attentive, know is sales information. Excellent customer service. It was great working with Helwig Stewart an awesome customer service experience Very attentive, know is sales information. Excellent customer service. It was great working with Helwig Stewart an awesome customer service experience. Great salesperson ...Great job More

Completely dissatisfied customer!!!! On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t rest On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t restart. By the time I had made it to the dealer, the service department was closed, but I’d made the service dept aware that I was dropping my car off via phone call. During my phone call with the service dept, they informed me my car would be first in line to be checked out the following morning when they opened at 6:30a.m..I went into the dealer to ask where the tow truck should drop the car and where I should drop my keys. They informed me to have the tow truck driver drop the car in one of the front parking spaces. Fine. The next morning around 9 a.m.I called the service dept to see what exactly what was wrong with my car and if they had any updates. I was put on hold and was advised that they were currently working on my car and that my Service Rep/Tech Caleb Martin was helping another customer and he would call me back shortly. Another 2 hours passed and I hadn’t heard anything from my Service Rep/Tech Caleb Martin, so I called back. Again I was told the same thing, “your car is being worked on, Caleb is helping a customer”. This time I was able to get Caleb’s direct #, so I called and left a msg. In the meantime, the sales department called me trying to sell me on trading in my car!!! Now it’s 1 o’clock and Caleb finally calls me back stating that they HADNT STARTED WORKING ON MY CAR, because they needed a tow truck to move it. At this point I was completely outraged, I had been told by two individuals that my car was being looked at and it hadn’t even been moved!!! Caleb assures me that he would have an answer within the next hour or so. By this time I had my dad follow up with Caleb via phone because as a female I felt like I wasn’t being taken seriously. Caleb calls me back and leaves a msg stating that there isn’t any fuel pressure. I contacted my dad and they informed him a fuel pump was needed $800!!! My dad or myself was pleased about the cost, but it had to be fixed, and who else better to fix it than the Certified Scott Clark Nissan dealership! Caleb informed me the car would ready for pickup by 5/26/17 by lunch. Caleb called me that morning around 9 stating that the car was ready for pickup. GREAT! I picked up the car and retrieved my old fuel pump (per Dad’s request) and drove 3 ½ hours to my hometown. I did not drive the car for 2 days. So when I drove the car on 5/29/17 my SERVICE CHECK ENGINE WAS ON!!! I went to the local auto zone to get a free diagnostic test and test read there was an EVAP issue (fuel leak)! They informed the car should be safe to drive but need to go back to Nissan. I arrive back in Charlotte on 5/28 and returned back to Nissan on 5/29. And of course Caleb wasn’t there! Bobby assisted me and understood I was upset had my car looked at took about 2 hours literally 30 minutes before they closed. He said the seal wasn’t tight around the fuel pump causing the fuel leak and I was all set. Very apologetic. I could less about the apology at that point! Drove the car as normal for about 7 DAYSSSS Friday 6/9 SERVICE CHECK ENGINE LIGHT WAS BACK ON!!! Returned to Scott Clark Nissan that same day and Caleb was there! Gave him my name stated my ISSUES and how dissatisfied I was, he seemed completely uninterested. Ask if I was dropping the car off since they closed in 2 hours, I told him yeah if you’ll provide a loaner, his response was “we don’t have any loaners its Friday”, I responded well it needs to be fixed today! After 1 hour Caleb informed me they were doing a smoke test on my vehicle to see where the leak was coming from, they were unable to do the smoke when I came the first time because they couldn’t find the hose to smoke machine says Caleb. Needless to say I’ve had my car for 6 days now and hopefully I won’t have to return to Scott Clark Nissan South Blvd. To be a certified service dealership I’d never such unprofessionalism and lack of interest to get the job done right the first time and after $800. I’ll never do business with this dealership again! More

First Car Purchase Jimmt Huggins, you are the best. You were very professional and was very helpful in assisting me with my first car purchase. I would definitely recomm Jimmt Huggins, you are the best. You were very professional and was very helpful in assisting me with my first car purchase. I would definitely recommend this dealership. More