Scott Clark Nissan

Terrible experience! , Purchased ( cash) a used 2021 Lexus NX 300 on or about August 19, 2023. To date I have not received the title. I was offered the excuse that they ar , Purchased ( cash) a used 2021 Lexus NX 300 on or about August 19, 2023. To date I have not received the title. I was offered the excuse that they are swamped. During September, 2023 I discovered that the wheel lock was missing. Promptly notified my sales consultant. In the end of was instructed to purchase the part fro Lexus and I wii be reimbursed. Thereafter, I submitted my receipt totaling approximately 59.00. To date no follow up! Notably, at the time of purchase the mileage was 31,000. After experiencing a flat tire on Jan 2, 2024, I was advised by a reputable tire dealer that all the tires on my SUV were bald. As, proof I was walked around and personally examined each tire. The sales rep found it unbelievable that I purchased the SUV from a dealership. I am fully aware that my purchase was “AS IS” . As such I chose not to follow up with Scott Clark. Moreover, given the loss of the original wheel lock;I can only conclude that the original tires were replaced with the bald tires prior to purchase . I believe that Scott Clark’s business practices are at best questionable. BUYER BEWARE!! More

Donta is always very professional and makes you feel like family. Never has purchasing a vehicle been so easy. family. Never has purchasing a vehicle been so easy. More

They do good work and let you know what is going on with your car. your car. More

They are nice people and they do a good job . okay I didn’t want to say this but sometimes I was told this or that need done and it doesn’t but other than that they are good okay I didn’t want to say this but sometimes I was told this or that need done and it doesn’t but other than that they are good More

I love this service department. Very nice people working here. Have had no issues coming here. Very nice people working here. Have had no issues coming here. More

I had called several days in advance in reference to battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify prici battery, under prorated warranty, replacement. I spoke with a lady and she stated how much it would. She put me on hold several times to verify pricing; and I gave her the purchase date of battery from another dealership. I scheduled the service and arrived at dealership. I spoke with Nigel Young, service advisor. He stated the price, etc was a different amount then what the employee told me over the phone. I stated to him, time, dare, name, etc of the person I spoke to. Mr. Nigel Young was nasty and didn't care or checked to see if information was correct. This is not the first time I've dealt with Mr. Young. I asked to speak to a manager. While I was in the waiting area, an older man walked with Nigel Young back towards his desk srea and stated to him that he was a cold motherxxxx**. They thought it was funny. I spoke with Mario Herrera, whom did his job as a manager, as a representative for Scott's Nissan, and checked the phone conversation because it was recorded. He was able to verify that what I stated was correct. Mr. Herrera took care of the issue with a smile and understanding as a Manager should do when dealing with customers. Thank you for your help and correction as an employee and as a manager. Thank you for going that extra mile to verify what a customer states that an employee stated to him; otherwise, I would have still been dealing with an employee without compassion, understanding, or just the correct customer service etiquette. Thank you again Mario Herrera. More

The best sales Manager. always fast and efficient,he is a exceptional custumer service.bilingual is very important. always fast and efficient,he is a exceptional custumer service.bilingual is very important. More

The service provided was excellent and the friendliness was outstanding. They’re going to satisfy the customer every time. Thanks for the job well done. was outstanding. They’re going to satisfy the customer every time. Thanks for the job well done. More