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520 Reviews of Schaumburg Toyota - Service Center
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August 17, 2022
Came in for service, service writer was courteous and quick. He told me to wait in the customer area and that my car would be ready within 1 hour. 15 minutes later my car was completed. BRAVO quick. He told me to wait in the customer area and that my car would be ready within 1 hour. 15 minutes later my car was completed. BRAVO More
by gus409
Employees Worked With
July 28, 2022
Ordered parts via phone last week. Made appointment via phone. Arrived and work was performed. Made appointment via phone. Arrived and work was performed. More
by blfisher
Employees Worked With
July 08, 2022
Stay away from this dealership. The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other th The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other than rear brakes were 50% left, and tires need replaced. They told my buyer not to buy my vehicle and misrepresented the value of my vehicle . Since they could not sell a car to my buyer the service MANAGER deterred the buyer from my vehicle . The service manager is not qualified to appraise vehicles. Save your money and time and go somewhere else for service / inspection. More
by Reliableguy786
July 02, 2022
Service was performed on time. Fluid levels, filters, air pressure were checked against recommendations. Car washed and I was called when car was ready. Fluid levels, filters, air pressure were checked against recommendations. Car washed and I was called when car was ready. More
by macman77
Employees Worked With
June 16, 2022
We always bring our Toyotas to the dealer for service for peace of mind. We brought our 2006 4-Runner into Schaumburg Toyota on March 15 for an oil change and regular inspection since we were leaving for vac peace of mind. We brought our 2006 4-Runner into Schaumburg Toyota on March 15 for an oil change and regular inspection since we were leaving for vacation in May and would pull a travel trailer to the mountains of Vermont. On the way out our muffler started making noise and had it checked on Monday. We went to a mechanic in small Middlebury VT and were told that the muffler was an easy fix, but that the real issue was the large hole around the driveshaft and the 5 of the 6 missing bolts that connected the front wheels (and the 6th was rusting). We were told that our 4-Runner was “dangerous”, that we couldn’t drive it because we were “one pothole away from a catastrophic accident”. You can imagine our shock and disbelief, so we had another mechanic and then another look and confirm what we were told. We asked if they could do something so that we could get home and were told “that was impossible. It should not be driven under any circumstances.” We were in Vermont on vacation, pulling a travel trailer, and our car must be totaled. How did this happen? Our car had just been to the dealer and received a green light inspection and nothing was said about our car being dangerous. We just drove 900 miles. Being 2 woman 67 and 70 we have always brought our cars to the dealer for more peace of mind. How would we get rentals since it was Memorial Day weekend, “the busiest rental weekend of the year”? We ultimately spent 3 days finding the vehicles necessary to get us and the travel trailer home. So much for vacation. We had to rent a U-Haul box car (in New York 2 hours away) to get the travel trailer back, and then a Budget van (2 hours the other way) to get us and our stuff home. We paid nearly $1700 to get home and came home to a one car household. Had we known that our car was “dangerous” we would never have taken it on vacation. We also would have been able to make a plan to dispose of our car at home, at our leisure, and not in a hectic, back to the wall, situation. This experience was horrible, and totally preventable. The only positive thing in this whole series of events is that I am alive to write this. i have NO faith in this service department nor this dealership. If you go here ask, "Can I trust what you're telling me?" More
by lous13
Employees Worked With
