Back

Schaumburg Toyota - Service Center

Schaumburg, IL

4.8
520 Reviews

520 Reviews of Schaumburg Toyota - Service Center

Sort by
December 10, 2022

Very professional and timely with service. Would recommend to others.Got prompt service even when early. More

by challenge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Schaumburg Toyota responded

Thanks for sharing your thoughts on your visit! We appreciate your suport.

November 04, 2022

The staff is professional and knowledgeable. The work was explained and options provided. The time it took to complete the work was close to the estimated time. More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Schaumburg Toyota responded

Glad we could help! Thanks for sharing, Donna! Your support is appreciated.

October 26, 2022

Long time Schaumburg Toyota Customer. Always had wonderful service and the Reps are very helpful. More

by sngoetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Christensen and Jack
Oct 26, 2022 -

Schaumburg Toyota responded

Happy to assist with your service needs! Thanks for the 5 stars and for sharing your thoughts!

October 17, 2022

Excellent customer service I was told exactly what the issue is and was in there for less than I expected More

by a32mendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Schaumburg Toyota responded

Glad we could help! Thanks for sharing. Your support is appreciated.

October 07, 2022

This dealership is charging for services/repairs/parts that are not performed/replaced, then when caught and confronted they blamed it on employee who got “confused” and tried to somewhat make it right, b More

by Toyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Krueger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JoAnn Joern
Oct 07, 2022 -

Schaumburg Toyota responded

We apologize if your experience did not meet your expectations. We do our best to resolve the concerns. Unfortunately, we do not always agree on the outcome.

Oct 10, 2022 -

Schaumburg Toyota responded

We apologize if your experience did not meet your expectations. We do our best to resolve the concerns. Unfortunately, we do not always agree on the outcome.

October 01, 2022

Schaumburg Toyota has a comfortable customer waiting area while the car is inspected and serviced. The multipoint service inspection identifies real and potential problems, some of which were unsuspected be More

by tedandsharonwilken1710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kruger
Oct 01, 2022 -

tedandsharonwilken1710 responded

Confirmed

Oct 01, 2022 -

tedandsharonwilken1710 responded

Confirmed

September 30, 2022

Pleasant people that take care of you from appointment to service clean and nicely decorated More

by Vercilloc
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 30, 2022 -

Schaumburg Toyota responded

Glad you enjoy your visits with us and we are thrilled to have you as our customer!

September 26, 2022

The BEST service i've had for a very long time. everything required was completed the way the service person said it would be and in the time frame as well. The loaner car was great too, simply pu More

by rmcllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Schaumburg Toyota responded

Glad we were able to accommodate you with your service! Thanks for sharing!

September 15, 2022

Our service tech was very informative and made sure all our issues were addressed. Got car back in timely manner More

by Doester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Schaumburg Toyota responded

Glad we could assist with your auto needs! Thanks for sharing.

September 09, 2022

First time user of Service area. Recently moved into the area. Was very satisfied with work that was done More

by sthor222
Recommend Dealer
Yes
Employees Worked With
Don't recall the name of the service person I worked with
Sep 12, 2022 -

Schaumburg Toyota responded

Thrilled to have you as our customer! Thanks for sharing your thoughts!

...
7
...