Schaumburg Toyota - Service Center

I decided I wanted some aftermarket options for my new Rav4. The dealership was so understanding and helpful, because I have a very scheduled lifestyle. There was no problem in supplying me with a loane Rav4. The dealership was so understanding and helpful, because I have a very scheduled lifestyle. There was no problem in supplying me with a loaner vehicle during the time they needed to do all the work. When I went to pick up the car there was a very, very, very minor hiccup. Brian Matuszewski, the Night Shift Manager, took notice of it, apologized for it and personally took care of the issue. He kept me completely in the loop as the work was being completed. He personally made certain he was available when I finally picked up the car. He made me feel like a valued customer - I take that back - he made me feel like I was part of his family and he was going to make certain I had nothing short of the best of the best. My Rav4 is even more awesome than it was before and I couldn't be happier with the way the entire dealership has dealt with me. I am definitely a Schaumburg Toyota girl for life - any time I need any work done on my car or if I need a new one - I'm going right back to Schaumburg Toyota and nowhere else. More

I had issue on my Engeen sign. They didn't say any thing and only issue on my Oxygen senser and I compare with same other Toyota dealer there was &150 difference of same work. They making different word and and only issue on my Oxygen senser and I compare with same other Toyota dealer there was &150 difference of same work. They making different word and cheat you. I hated Schaumburg Toyata dealer.They doon't care customer just they want to collect money from your poket to them drawer. I would like to other customer make sure compare price with Elgeen Toyota. More

I have nothing but bad experience regarding my Sienna. I bought 2011 Sienna in 2010. That time I paid for Protection Plus package only to find later that the dealer never applied it. I had a long fight to g bought 2011 Sienna in 2010. That time I paid for Protection Plus package only to find later that the dealer never applied it. I had a long fight to get it applied. But in the process the effectiveness was not the same. Recently I did 15K service on Sienna (part of 2 yr 25K package from Toyota). During the 20k service theother dealer told me that Schaumburg Toyota should have changed the cabin air filter (dealers are paid for that). Schaumburg Toyota just cleaned it and put the same back in the car. Please be very careful when dealing with this dealer. More

Service Department employee Ricky Borromeo provides very professional and courteous service. He is very knowledgeable and answers all of my service-related questions to my satisfaction. It is a pleasure t professional and courteous service. He is very knowledgeable and answers all of my service-related questions to my satisfaction. It is a pleasure to do business with him and he truly is a great asset to your company. I have rated all categories a "five" as Ricky and his department always provides "Great" service. More

Recently purchased a used car that only has one key. When I found out that it would be costly to make a second "chip" key, Anthony in the parts department was really helpful in finding the best option for th I found out that it would be costly to make a second "chip" key, Anthony in the parts department was really helpful in finding the best option for the best price for us. He was super friendly and helpful during the whole experience. Thanks Anthony! More

The price outrages for the work that was done there was no adicate explanation of the extra $300.00 charges for a brake job the total job was 617.00 witch 300.00 of it was to clean the brake. no adicate explanation of the extra $300.00 charges for a brake job the total job was 617.00 witch 300.00 of it was to clean the brake. More

I always deal with Isaac Home because he provids an outstanding service!!The last 10 years I have purchased 3 autos from Isaac. I always recomend him to all my family and friends. Thank you Isaac for outstanding service!!The last 10 years I have purchased 3 autos from Isaac. I always recomend him to all my family and friends. Thank you Isaac for making my auto purchase go great! More

Never visit this place! Some of my friends already Never visit this place! Some of my friends already warned me not to go this place, but my wife went there just for oil change and asked what she expe Never visit this place! Some of my friends already warned me not to go this place, but my wife went there just for oil change and asked what she experienced for light bulb. It's on and off while driving. The technician quoted me $250 for replacing one bulb and I refused it since the problem is wered and he told me it's not under warranty. Then, he charged $53 for just seeing the bulb. Actually they named it as diagnosis fee. He never mentioned the fee before checking and told me there is no free service when I complained it. He remade the invoice without that charge but he lost one customer and many potential customers too because I will share this story with as many people as possible. I just found that Toyota already settled that HID bulb problem under warranty and refund the charge if already paid to fix the problem. I will visit Elgin Toyota under warranty. Schaumburg Toyota charges so expensive for many others including smart key and making duplicate. If you look not experienced person for fixing car, they scare you to fix many other unnecessary things. This Toyota will be my last one. More

The customer service at Schaumburg Toyota is worth the drive from Chicago.I have a Camry and a 4Runner and I've never had a problem with the completed service issues on both vehicles.The friendly staff at drive from Chicago.I have a Camry and a 4Runner and I've never had a problem with the completed service issues on both vehicles.The friendly staff at Schaumburg Toyota is awesome.Took the 4Runner in for an oil change and I thought I needed to have my brakes replaced.Under the supervision of Rafael Sanchez,all the brakes needed were a good cleaning.I know that, just about any other place,would have talked me into far more than what I was expecting.Rafael Sanchez was very honest,friendly and made sure that I didn't have to stay longer than what I should have been. More

This dealer is not honoest and it just tries to over charge customers. From its website, the 120k Maintenance package for 2002 4Runner is $555.54. However, I was told by the service manager, Crag, that charge customers. From its website, the 120k Maintenance package for 2002 4Runner is $555.54. However, I was told by the service manager, Crag, that I have to pay extra $237 for this package for replacing PCV valve and Spark Plugs. I argued that the package should include that service. He even printed out a sheet with $237 as extra charge on it. Please see the attached details of the service package and it is clear that the PCV valve and Spark Plug replacement are included. It wasted me time and gas to drive there. 120,000 Mile Conventional Oil Service [V-6 4x4 Truck] -Replace engine oil (Conventional Non-synthetic oil) -Replace the oil filter -Check the fluids -Check the tire pressure -Inspect the ball joints and dust covers -Inspect the drive shaft boots -Inspect the steering gear box -Rotate the tires -Inspect the tires -Clean and adjust brakes -Replace the cabin air filter -Inspect drive belts -Inspect coolant hoses -Inspect fuel cap gasket -Inspect fuel lines and connections -Inspect fuel tank band -Inspect fuel vapor recovery hoses -Inspect exhaust system pipes & mounts -Replace the engine air filter -Replace the engine coolant -Replace transmission fluid -Replace transfer case oil -Replace front & rear differential fluid (when applicable) -Replace PCV valve -Replace spark plugs (standard plugs only) -Visually inspect the brake linings -Visually inspect the brake hydraulic lines *Price for this services starts at the amount shown $555.54 More