Schaumburg Toyota - Service Center

I have been going to the service department at Schaumburg Toyota since 1996. Their team is the reason I keep buying Toyota's. I always receive excellent service. Thank you Mike Krueger and your Schaumburg Toyota since 1996. Their team is the reason I keep buying Toyota's. I always receive excellent service. Thank you Mike Krueger and your team!! More

I am always impressed with their friendly and fast service. Their extended service hours are very convenient and like the free WiFi. I will continue to service my Toyota at this location. service. Their extended service hours are very convenient and like the free WiFi. I will continue to service my Toyota at this location. More

Steve gave great customer service . Was very efficient in explaining what repairs needed to be made and because of cost ,explained what repairs needed to be done sooner and what repairs could wait a littl in explaining what repairs needed to be made and because of cost ,explained what repairs needed to be done sooner and what repairs could wait a little. More

You never disappoint.I am a client of yours for many years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! More

I have given this dealership an excellent rating due to I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumb I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumburg Toyota in 2002. The sales assoc, and service dept have been awesome. I am listened to, respected, and treated like a valued customer every time I visit the dealership. The product is reliable. The maintenance provide by the staff at Schaumburg Toyota is great. When I purchase my next car it will be thru this dealership. I'm constantly singing the praises of the staff at this dealership and always referring my friends because I know that customers will be treated fairly and given a good deal. Thank-you Jerry Mc Duffie for selling me my car, Brian Matuszewski in the service dept for helping me maintain my vehicle, JB and crew for doing the work on it when something goes wrong. Sincerely , Suzette Logan More

I have been servicing my Toyota vehicles at Schaumburg Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchase Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchased at Schaumburg Toyota and it is where we plan to purchase our new vehicles, with a main reason being your service department. These employees are knowledgeable, well trained, and stand by their product (service). Most of the time I wait to work with Brian Matuszewski due to his extreme professionalism, knowledge and fairness. When I have had service issues that were not able to be easily diagnosed, Brian's tremendous persistence in finding the source of the issue was incredible. Another 2 outstanding features of your service department are the hours and loaner car if absolutely necessary. Most service personnel are friendly and very helpful. Your business practice at Schaumburg Toyota Service (and Sales) is second to none!!! More

I brought my car in for a second recall. It turns out, there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. More

Chris Herbig was verry good as a service rep. but the price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I w price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I was charger $250 to replace the sensors. The tech took 15 minutes to detect the problem and it took 30 minutes to replace the sensors. At a posted labor rate of $117 the labor charge should have been $88. When I questioned Chris concerning the charge he told me it is a standard charge. I have studied Toyota's TPS, been to several of their plant and have a good understanding of Toyota's standardized work. If this happened in Toyota's factory they would change the standardize work including tac time. So why doesn't standardize work apply to the service organization? I bought my car, a Rav 4, at Schaumburg Toyota 7 years ago and have had all my service done at there service department. but after an experience like this it is hard to believe I haven't been taken by Schaumburg's service departrment. One last comment it is easier to keep a customer than to find new ones. More

Steve was so nice! Coming from Georgia we have experienced a culture change but Steve made us feel comfortable. The service we received from Steve and all the staff was efficient and courteous. experienced a culture change but Steve made us feel comfortable. The service we received from Steve and all the staff was efficient and courteous. More

On the day I took my car in for service, I was greeted very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the cost and or potential postponing any major repairs . Then he filled out the paperwork and I went to the waiting area. Even other employees that I passed along the way were also very friendly. Before I knew it Craig came and told me that they were almost finished with my car. Also, the brake job that I was concerned about could wait until my next oil change. So I can say that I had a very good experience and a couple of good cups of coffee while I waited. More