Schaumburg Toyota - Service Center

Treated me meanly when I asked why 2 people went ahead of me I have been to two brand new Toyota dealerships. They meet me at my car and then I wait in the area where advisors are. The young kids get the info of I have been to two brand new Toyota dealerships. They meet me at my car and then I wait in the area where advisors are. The young kids get the info off my car and hand it to the advisor. Today I drove 50 miles to go to Schaumburg Toyota and they do it differently. A young man directs my car in. He asks for my key so I'm thinking he is getting my vin off the car and then running my info into the advisors. He says, "You have to wait for an advisor." He was very polite and looked me in the eye. The advisor says, " Is anyone here to pick a car up? " I say no. So they know I'm waiting to get helped right? No. So this advisor Craig says in condescending way, "you need to stay with your car if you want to be helped. There is a sign that says stay with your car." I respond with, "the young man said I need to wait for advisor, and I did not hear him say wait with my car. I did not see the sign either." I'm making sure I'm not gonna run the young man over, or someone else. Young man is speaking to me so I am looking at him not their instructional signs. I never did hear that young man say STAY WITH YOUR CAR, because if he did, I would have stayed with my car!! (Duh) There were times I could not speak because of the airguns being used in the garage. I'm thinking, you really want me to go back to my car? It's gone now! Someone moved it along. So I spoke to another advisor who did not reprimand me like I was a child but He did tell me go wait with my vehicle. So I looked for my car and waited there. Then the young man came up to me and said the advisor wants you. I said, HE JUST TOLD ME TO COME BACK TO MY CAR TWO SECONDS AGO! No I'm waiting right here. He told me to wait with my car, so I am. The young man apologized and said please follow me to the advisor. The young man was the most polite. He wore a NC Tarheels hat. Same young man who directed me in. Finally I get to be waited on and no apology was offered. I guess after advisor realized I traveled 50 miles to get my alignment done there, I should get the "older car" coupon. I guess if your car is 10 years or older you get a discount. He did offer me the coupon but my online appointment meant nothing. WHY HAVE A WEBSITE WITH THE ABILITY TO MAKE APPOINTMENTS BUT WHEN THE CUSTOMER COMES IN, YOU SAY, WE don't TAKE APPOINTMENTS! What? What is wrong with this place? Sassy advisors telling me go to your car, now come back. I think they were screwing with me. And instead of saying sorry, they give me a discount. Why don't those advisors just explain what I'm supposed to do instead of assuming I know what to do and apologize? No, I'm suppose to see the sign which I never did see, and I'm supposed to hear every word the young man said while airguns are going off. They did the work in 1:25 hours. I just want to be treated with respect and if I'm doing something wrong tell me NICE not in a mean way. I will probably never go back. What still makes me really angry is why would you offer an appointment slot and fill in your name, address, etcetera and then announce to me WE DON'T TAKE APPOINTMENTS. GREAT! Thanks for nothing! More

Above and beyond I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to thi I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to this dealership, but was unsure of exactly what happened to it. I explained this to Steve Lowell. He stepped up right away and had the technicians search for it and when it wasn't found in the car, replaced the missing shift lock at no cost. This current visit was for a fuel injection clean and throttle cleaning service. I left completely satisfied feeling valued as a customer. More

Service Nice Experience ... pleasant, friendly, nice amenities while waiting, nice explanation of work done. Service professionals greeted me promptly and ha Nice Experience ... pleasant, friendly, nice amenities while waiting, nice explanation of work done. Service professionals greeted me promptly and handled the car check up in a prompt and professional manner. More

Thanks. Thanks so much for handling my most recent visit. I appreciated the service tech's assistance regarding the oil change, as well as his candid explanat Thanks so much for handling my most recent visit. I appreciated the service tech's assistance regarding the oil change, as well as his candid explanations and advice. More

Reliability I have been taking my Toyotas to Schaumburg Toyotas for many years because they keep my car running. They recommend maintenance so that I have peace I have been taking my Toyotas to Schaumburg Toyotas for many years because they keep my car running. They recommend maintenance so that I have peace of mind that my car will not breakdown. Plus I use the same service advisor so we have that relationship established. I know that my car has genuine Toyota parts and that the technicians are current with their training. I especially like the hours so I can take my car to be serviced in the evening after work. I cannot wait for Schaumburg Toyota to move into their new facility. Schaumburg Toyota keeps my cars running and performing at their peak no matter how many miles I have on the car. More

They go above and beyond I've brought my Toyota here for years for everything from a flat tire to major repairs. Once I managed to stump the entire service team and they stil I've brought my Toyota here for years for everything from a flat tire to major repairs. Once I managed to stump the entire service team and they still can't find what's wrong with my car, but I know that they jumped through hoops trying to fix it. They are always friendly and work with me to make repairs that I can afford. I have never had a bad experience with their service department, even when they are giving me bad news about the cost. I love that they offer a loaner for long term repairs, although it's really hard to give back the shiny new car to pick up mine. More

Superior Service I have used Toyota of Hoffman Estates for 6 years and the service is always great and you can't beat the hours of service available. Last week, I had I have used Toyota of Hoffman Estates for 6 years and the service is always great and you can't beat the hours of service available. Last week, I had to make an unexpected visit for an oil light issue. The wait was two hours, but I was able to get a loaner vehicle so that my night wasn't impacted. Easy, fast and friendly - that is what I like about them! More

Expecting a long wait time , but ..... Fast , efficient and friendly service...... Can't wait for the new dealership to open . Much larger and more up to date . If they are this efficient Fast , efficient and friendly service...... Can't wait for the new dealership to open . Much larger and more up to date . If they are this efficient in the limited space and cramped dealership , I would think that they will far exceed the service that I have received this week. More

Great service department By far the most friendly service department of any car dealership I've been to! My car is under warranty so all of my service is free, but that doesn' By far the most friendly service department of any car dealership I've been to! My car is under warranty so all of my service is free, but that doesn't make them any less eager to please. I originally came to this dealership because their hours are convenient and I don't need an appointment to take my car in. I return (even after moving 45 minutes away) because of the friendly staff, quick service, and free muffins. More

Great, no waiting time, less than 30min. Because, realy of graet service. I am your customer last 15 years(since 2001) and I always find great atmosfere and freundly mood at your service. I w Because, realy of graet service. I am your customer last 15 years(since 2001) and I always find great atmosfere and freundly mood at your service. I will be always back to your Schaumburg Toyota. More