Schaumburg Toyota - Service Center

Curteous staff, quick and thorough service! Craig was very friendly and efficient; my car looks and runs great, and although I got several things done to the car that day, it didn't take long at Craig was very friendly and efficient; my car looks and runs great, and although I got several things done to the car that day, it didn't take long at all! More

25,000 check-up Patrick got me in early, checked everything (including extra items i asked about) finished earlier then he quoted me. I appreciated that there were n Patrick got me in early, checked everything (including extra items i asked about) finished earlier then he quoted me. I appreciated that there were no "surprises". More

Maintenance Have been going to Schaumburg Toyota for 30 yrs. or better. They are always professional, efficient & welcoming. I have recommended Schaumburg Toyot Have been going to Schaumburg Toyota for 30 yrs. or better. They are always professional, efficient & welcoming. I have recommended Schaumburg Toyota to friends for both new car purchases & service. More

Always make me feel at home My tire rotation(free service package) with lease service member told me how long wait would be and I wasn't sure I could wait so he even offered me a My tire rotation(free service package) with lease service member told me how long wait would be and I wasn't sure I could wait so he even offered me a rental, l declined but was very impressed thank you More

Fast, professional, friendly . Good coffee in waiting room and snacks :) Got a car wash with oil change. I did not ask for it but was nicely surprised. Thanks . Good coffee in waiting room and snacks :) Got a car wash with oil change. I did not ask for it but was nicely surprised. Thanks More

Not Good Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 's Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 'swamped' or 'too busy'. So I had to wait until one of the runners found someone who didn't ignore me. Never had this experience before at this service center and I've been coming here for over 20 years. Unless things improve, I may have to look for another dealership and not just for service since I purchased my last 2 Toyotas from Schaumburg Toyota. More

It was a wonderful customer experience. Best ever oil change Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting ar Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting area was wonderful. They had a large screen TV turned on to Let's Make A Deal. My car was ready before the last deal was made on the game show. So I never got to see who got the best deal on the show. I'm tired of doing surveys. I used to get oil changes and never was asked to do a survey afterwards. Heck, it's just an oil change. More

Fine service -- as always! Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest ar Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest area until the service was completed (approximately 2 hrs). Had to resist going into the showroom to look at new vehicles -- not time to replace mine. I purchase my last two vehicles from Schaumburg Toyota and will be back for future purchases (with Jerry M.) and service. More

Great Service The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently a Rav4 Limited) and have not had any major issues, I have been to this dealership for general maintenance and that is something to be said about Toyota's. My car is always ready within the wait time given. More

A time-critical needed repair that was done expeditiously A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the spot, in spite of the dealership having overflow from Elgin Toyota, whose mechanics were on strike. Technician Brian (team leader) pinpointed the defective part: a solenoid with the Charcoal Cannister. Bryan H. had to work around a power outage at the parts depot, to expedite getting the needed part and to schedule the install, two days later. More