Schaumburg Toyota - Service Center

sevice Christian is very helpful and accommodating, prompt service and recommend service that needs to be done, he does not force you do these right away but Christian is very helpful and accommodating, prompt service and recommend service that needs to be done, he does not force you do these right away but he will make sure you understand that its needed some time. More

oil change great service. C J help me to make appointment for my oil change. service area help me right away. told me come back in an hour. I came back in an hou great service. C J help me to make appointment for my oil change. service area help me right away. told me come back in an hour. I came back in an hour. The car was finished. job well done More

Great service, courteous staff, beautiful waiting area Staff was very prompt, kind and explained service needed. Waiting area was very clean and bright. Service was completed quickly and I was very happ Staff was very prompt, kind and explained service needed. Waiting area was very clean and bright. Service was completed quickly and I was very happy with the overall experience. I would use this dealer for service again More

Service Christian was very friendly and happy. Saw and addressed me as he was working with someone else. He was the only one who greeted or acknowledged me wh Christian was very friendly and happy. Saw and addressed me as he was working with someone else. He was the only one who greeted or acknowledged me while I was waiting to be serviced. He apologized for the short wait and got me in and out in no time. Christian was great and it shows that he cares. I look forward to Christian’s services in the future. More

Great! Job well done! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! More

60M maintenance Nice job, done in just an hour. Car feels very smooth and quite. Didn't get the front brakes done, as the price was twice what it cost me to maintain Nice job, done in just an hour. Car feels very smooth and quite. Didn't get the front brakes done, as the price was twice what it cost me to maintain the rear brakes. Too pricey. More

Never again Schaumburg Toyota This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this locatio This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself. Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ? From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies. Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership. More

Attentive and excellent service. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. More

Prompt, congenial service. Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holde Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holder. Enjoyed the muffins and bottled water and TV in the waiting room. Was in and out of there quickly.. More

Friendly, quick and thorough. I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in th I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in the future. Schaumburg Toyota has wonderful staff. More