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Schaumburg Toyota - Service Center

Schaumburg, IL

4.8
520 Reviews

520 Reviews of Schaumburg Toyota - Service Center

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January 15, 2019

Comfortable and Easy I am new to Schaumburg Toyota and can only compare them to Motorwerks across the street. Their dealership is comfortable and they get me in and out fa More

by Steve68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 16, 2019 -

Schaumburg Toyota responded

We are thrilled to have you as our customer, Steve! Glad you enjoyed your visit!

January 15, 2019

Complete disaster Pulled in on time for my 615 appointment Randy who was rude and could not be bothered to answer and additional questions checked me in ( he actually More

by mirandaj8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Randall Laskowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Schaumburg Toyota responded

We apologize for your recent experience while in for service. I just spoke with Randy and he feels terrible for what happened and also apologizes. I am sure he felt embarrassed for the mistake and it came off uncaring. I understand your license plate bracket was put back in to place. We have had the car wash looked at and adjusted. We hope to have the opportunity to working with you again and show you we do our best to accommodate our customers. If you have any further questions, please call me. Sincerely, JoAnn Joern, Customer Relations Manager 847 519-3771 or jjoern@resnickautogroup.com.

January 14, 2019

Was given an fair estmate and explanation of the servicing I was given a detailed `explanation of the inspection and the cost to service the brakes . The work was done efficiently and the waiting area is comfo More

by camry13dt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Schaumburg Toyota responded

We are happy to hear you enjoyed your service visit. Thanks for sharing!

January 06, 2019

Bart was great! Bart was great explaining everything to me. Smiling all the time. Very nice waiting room. Like the fact they took me right away when pulling in no ap More

by Carsrro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks for sharing!

December 30, 2018

Oil change and tire rotation Good service writer and duration time of service. I took advantage of Schsumburg Toyota sales offering. I always read the offerings begore I bring More

by Avalon13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Schaumburg Toyota responded

Thanks for sharing your thoughts!!!

December 30, 2018

I wouldn't go anywhere else! There was a "recall" on my Corolla and I lost the back cover of my side view mirror. I ordered the part for my mirror 3 days before my appointment fo More

by jakey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Schaumburg Toyota responded

We are happy to hear all went so well. Thanks for sharing!

December 30, 2018

Great Service Great service provided by Craig and the Toyota team. The team provides excellent work. They make recommendations for future repairs to keep my car sa More

by Tunes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2019 -

Schaumburg Toyota responded

Thanks for sharing!!!

December 30, 2018

Great service as always Bart Szuba is always great, I used another dealers coupon, service was exactly what I asked for, will continue coming here. I wish I could bring my w More

by Ricky Tarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Schaumburg Toyota responded

Thanks for sharing, Ricky!

December 28, 2018

Great Customer Service The Bart handled my new car service and was fantastic. Very polite, professional and knowledgeable. My truck was serviced as he promised and completed More

by Tacoma Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Schaumburg Toyota responded

We are thrilled to have you as our customer, Dave!

December 28, 2018

Awesome service Heard noise from the rear end of car, came in Day after Christmas, drop off very busy. Short time later, service tech called me to inform what was th More

by Mgibb223
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Schaumburg Toyota responded

We do apologize for the back and forth and are always working on process. Thanks for sharing!

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