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Schaumburg Toyota - Service Center

Schaumburg, IL

4.8
520 Reviews

520 Reviews of Schaumburg Toyota - Service Center

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November 22, 2020

This was my 1st service visit after a new vehicle purchase. My vehicle needed additional time to resolve non-functioning seat memory programming, so I did receive a loaner. Waiting area was very cle More

by ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Schaumburg Toyota responded

Thrilled to have you as our service customer, Ron! Thanks for the 5 star review. Your support is appreciated!

November 04, 2020

Great Service dept. The main reason that I continue to purchase Toyota over the last 30 plus years and 3 Toyota’s later. Keep up the Terrific work. More

by suz90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer! Thanks for the 5 stars. We really appreciate your support!

October 22, 2020

I had my RAV4 in for it's 20,000-mile servicing - and they told me that I needed a front-end alignment. This car is leased - as are all my cars - and that never happened to me before. How could a car wi More

by SanFran10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Reburian
Oct 23, 2020 -

Schaumburg Toyota responded

We apologize if your visit did not go as expected. An alignment check is suggested by Toyota at each and every visit, at least once a year. If your alignment is off, it can make your steering off and cause abnormal wear and tear on tires and other wear items that you may be responsible for. Your vehicle can become off from just one pot hole or a curb, etc. If you do have service at another location, please discuss this with them and we are sure they would have the same suggestion. We do hope to see you at Schaumburg Toyota again!

October 15, 2020

Service, as always, was well done! Maintenance and repairs were done in a timely manner and everything, including cost, was explained upfront. Have had some basic service done at a Toyota dealer 10 m More

by nvscreation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Schaumburg Toyota responded

Thanks so much for coming all that way and for the 5 star review. We really appreciate your support!

October 11, 2020

Was very pleased with the work Dave did on my car. Was very efficient and friendly. Am very impressed with the service given me and got in and out. More

by Cjleino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks for sharing!

October 06, 2020

He was friendly and helpful answered all my questions and made sure that everything on the service work order was done and explained to me. More

by Butchceci
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Schaumburg Toyota responded

Glad we could help! Thanks for sharing. We really appreciate your support!

September 27, 2020

After they did an alignment to my car my steering wheel was not straight when the car was going straight and they told me that this is , because of the roads... I had to go to a different place to do my al More

by Vladimir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick
Sep 29, 2020 -

Schaumburg Toyota responded

We apologize for your experience and would like to look further in to your issue! I will need more information from you. Please email me at jjoern@resnickautogroup.com or call me at 847 519-3771. Sincerely, JoAnn Joern, Customer Relations Manager

September 21, 2020

The service department is great. They are always very friendly and helpful. I always make an appointment and that helps me get in and out. More

by Jessica Bosshart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Schaumburg Toyota responded

We are honored to assist in keeping your vehicle in top running conditon. Thanks for the 5 stars. We really appreciate your support, Jessica!

September 18, 2020

Very quick and efficient service. Everyone was very courteous and understanding. The facility was clean and comfortable. My salesman came over to greet me while I was there. More

by wcuddles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Schaumburg Toyota responded

Welcome to the Schaumburg Toyota family! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

September 13, 2020

Steve Lowell was extremely helpful. I went today for an oil change and he did a great job. He also checked my car's brakes. It was a good experience. I recommend him to other people. More

by M A FARID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks for sharing!

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