Back

Schaumburg Toyota - Service Center

Schaumburg, IL

4.8
520 Reviews

520 Reviews of Schaumburg Toyota - Service Center

Sort by
March 27, 2022

Excellent response time and clear explanation of issue. Very satisfied with the service provided. Would recommend to others. More

by al_0123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Schaumburg Toyota responded

We appreciate your support. Thanks for the 5 stars!

March 25, 2022

Waiting for your car to be worked on isn't too bad but the thing I have complaints on is the labor on parts, they charge way too much. More

by Johnny.thoms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Schaumburg Toyota responded

Thanks again for servicing with us. We apologize for your dissatisfaction of labor pricing for your repairs. Our technicians are paid by a Lexus scale per job. We are competitive with area pricing.

March 17, 2022

Thank you for resolving my cars issue in a timely manner. I appreciate your efforts. More

by Janinekwiatkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Schaumburg Toyota responded

Glad we were able to help! Thanks for sharing, Janine! Your support is appreciated.

March 02, 2022

As per appointment car was serviced Pleasant & timely service experience. Service representative explained results of 15 point check after service too. More

by Shail Des
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Christensen
Mar 03, 2022 -

Schaumburg Toyota responded

Thanks for sharing, Shail! Your support is appreciated.

February 26, 2022

amazing staff superb service who could ask FOR ANYTHING MORE I LOVE YOU MAN NUF SAID More

by sgderm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Schaumburg Toyota responded

Thanks for your thoughts! Your support is appreciated.

February 23, 2022

Courteous, customer is well informed of pending issues followed by exceptional service and reasonably priced.. More

by postapiuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Schaumburg Toyota responded

Thanks for sharing your thoughts! Your support is appreciated.

February 11, 2022

Customers have no idea how services are done. We are not allowed in the back so we don’t see anything. The wash on our Sienna was horrible. After the service was done our Sienna was parked backwards crashed More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jost
Feb 17, 2022 -

Schaumburg Toyota responded

We apologized for your experience with us. It is unsafe to have untrained people in the technicians working area. We do not want anyone to get hurt. I am unable to identify you with the information given and would lilke to look in to your experience. Please contact me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager

January 24, 2022

Went for oil change and tire rotation. I was in and out in a short period of time. More

by Atlas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Schaumburg Toyota responded

Happy to assist! Thanks for sharing.

January 22, 2022

Nice and quick turn around explained all the options clearly.so it was easy to make decision. More

by sha_ker11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Schaumburg Toyota responded

Glad to work with you! Thanks for sharing.

January 11, 2022

Very professional. I've bought my last 2 cars from this dealership. I also get my service done here as well. More

by dan_242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Schaumburg Toyota responded

It is a pleasure having you as our customer, Dan! We appreciate your support! Thanks for the 5 stars.

...
10
...