Schaumburg Toyota

Oil change and braking issue Came in for an oil change and had issues with car pulling to the left while braking. Adam looked up my past service history, because I remember havin Came in for an oil change and had issues with car pulling to the left while braking. Adam looked up my past service history, because I remember having front brake caliper and piston issues already. Turns out it was the same issue, different side. Was fixed right away with speedy service. I've been coming to service my car at Schaumburg Toyota since I purchased my car in 2005 and in the past year or so... Adam has been the one that takes care of me and my car. Great service. It's a joy coming in... because he's starting to know my car really well and knows exactly what needs to be done. Thank you. More

Service check Had thought I needed an oil change after 6 months but was told with new oil only needed after a year or 10000 mikes(I had 2000). Glad I was told that Had thought I needed an oil change after 6 months but was told with new oil only needed after a year or 10000 mikes(I had 2000). Glad I was told that, so just alignment & tire rotation-quick in and out. More

This was my first visit to Schaumburg Toyota and I'll definitely come back for service for my Camry. Great customer service! Excellent customer experience. definitely come back for service for my Camry. Great customer service! Excellent customer experience. More

Jesus provided one of the best sales experiences we have had when buying a car. This was the sixth Toyota our family has purchased from Schaumburg Toyota and although all of the experiences were good, this had when buying a car. This was the sixth Toyota our family has purchased from Schaumburg Toyota and although all of the experiences were good, this was by far the best. The price was close to what I found on Truecar.com and Consumer Reports. Even though the delivery of the car was delayed because of Toyota's "heated seat" problem, Jesus and his manager kept us informed on the progress. Jesus was patient in explaining all of the options and did not pressure us into anything more than what we asked for. He was able to get the specific vehicle from another dealer who had it in stock (It was a Camry XLE 2014.5 with the Persian Pearl color, leather seats, etc.). Since it was a birthday present for my wife, they even put "the bow" on it. What a great experience. More

I have been going to the service department at Schaumburg Toyota since 1996. Their team is the reason I keep buying Toyota's. I always receive excellent service. Thank you Mike Krueger and your Schaumburg Toyota since 1996. Their team is the reason I keep buying Toyota's. I always receive excellent service. Thank you Mike Krueger and your team!! More

I am always impressed with their friendly and fast service. Their extended service hours are very convenient and like the free WiFi. I will continue to service my Toyota at this location. service. Their extended service hours are very convenient and like the free WiFi. I will continue to service my Toyota at this location. More

Steve gave great customer service . Was very efficient in explaining what repairs needed to be made and because of cost ,explained what repairs needed to be done sooner and what repairs could wait a littl in explaining what repairs needed to be made and because of cost ,explained what repairs needed to be done sooner and what repairs could wait a little. More

To Whom It May Concern, my name is Kelly; I presently do not have a vehicle or smart phone, which left me in a predicament (no way to get to the dealership or anywhere else for that matter without help). A not have a vehicle or smart phone, which left me in a predicament (no way to get to the dealership or anywhere else for that matter without help). A very nice professional salesperson by the name of Robert Wesley was trying to help me this evening, he offered to come and pick me up himself and bring me pictures of the vehicle I was interested in, but first he needed to ask his management, he spoke with the management who stated whatever they needed to do to earn my business they would do, Mr. Wesley arrived shortly after that. At the point of looking at the pictures he brought me and discussing the price, Mr. Wesley started getting an abundant amount of text messages, I felt bad for Mr. Wesley who did not realize that I was able to read one of his messages that came from someone in management at Schaumburg Toyota. Here just an hour earlier it was "whatever they needed to do to earn my business they would do", then I read a text message that he was going to loose his job for leaving. I do not know who the message came from yet, but I will find out and file a complaint with their boss as they have a salesperson who has gone so far out of his way to help me (a potential customer) to sell one of their vehicles (which to me Mr. Wesley has gone above the level of excellence in customer service) to have his job threaten. To the owners of Toyota Schaumburg maybe you should take a closer look at your sales personnel and your management, to me it seems as your salespeople go that extra mile for your customers while your management does more harm than good for your business or at least give them some type of training of how to treat people especially their own employees. I am now re-thinking purchasing a vehicle from Toyota Schaumburg, but I do want to purchase my vehicle from Mr. Wesley when I do purchase, and he is the only reason I would recommend Toyota Schaumburg. More

Zaya was extremely helped! He knew exactly what he was talking about and gave the best deal he could! Helped me with everything! Highly recommend this to people. talking about and gave the best deal he could! Helped me with everything! Highly recommend this to people. More

He was very professional and knowledgeable. He was courteous and helpful. I would recommend everyone I know to have the pleasure of dealing with Zaya. courteous and helpful. I would recommend everyone I know to have the pleasure of dealing with Zaya. More