Schaumburg Toyota

Excellent!!! Everything about my experience over at Toyota Schaumburg was top notch, I can't praise the staff enough, especially my friend Zaya Ocana. He made the Everything about my experience over at Toyota Schaumburg was top notch, I can't praise the staff enough, especially my friend Zaya Ocana. He made the process stress free, really went above and beyond to get me the best deal possible. If you are looking for a relationship with a car brand and a staff for years to come, you have to stop by and check them out. I was on the fence about Toyota for many years and then I dear friend of mine bought a Sienna, I have driven it a couple of times and it completely changed my mind. I got a Rav4 and right now I'm driving on cloud 9! Beyond the car are people like Zaya, Joe Shoemaker (Sales Manager) and Mr. Lee Wulbert! All of them worked very hard to make it possible for me to get my new car. Thank you, gentlemen!! Luis More

Not Good Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 's Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 'swamped' or 'too busy'. So I had to wait until one of the runners found someone who didn't ignore me. Never had this experience before at this service center and I've been coming here for over 20 years. Unless things improve, I may have to look for another dealership and not just for service since I purchased my last 2 Toyotas from Schaumburg Toyota. More

It was a wonderful customer experience. Best ever oil change Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting ar Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting area was wonderful. They had a large screen TV turned on to Let's Make A Deal. My car was ready before the last deal was made on the game show. So I never got to see who got the best deal on the show. I'm tired of doing surveys. I used to get oil changes and never was asked to do a survey afterwards. Heck, it's just an oil change. More

Fine service -- as always! Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest ar Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest area until the service was completed (approximately 2 hrs). Had to resist going into the showroom to look at new vehicles -- not time to replace mine. I purchase my last two vehicles from Schaumburg Toyota and will be back for future purchases (with Jerry M.) and service. More

Great Service The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently a Rav4 Limited) and have not had any major issues, I have been to this dealership for general maintenance and that is something to be said about Toyota's. My car is always ready within the wait time given. More

A time-critical needed repair that was done expeditiously A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the spot, in spite of the dealership having overflow from Elgin Toyota, whose mechanics were on strike. Technician Brian (team leader) pinpointed the defective part: a solenoid with the Charcoal Cannister. Bryan H. had to work around a power outage at the parts depot, to expedite getting the needed part and to schedule the install, two days later. More

Best dealership in ILLINOIS. They treat you like family. I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and exper I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and experience i've ever had. Don't hesitate to make them your dealer. There's never any pressure and they lay it all out for you. THE BEST!! More

Exceptional Service Out of the few dealerships that I've gone to, this was by far the best experience yet. Zaya was a huge help and made me feel comfortable throughout th Out of the few dealerships that I've gone to, this was by far the best experience yet. Zaya was a huge help and made me feel comfortable throughout the entire process. Any question I had, he answered. I couldn't have asked for much better customer service. Not only was Zaya great, but so was everyone else. All of the receptionists were inviting, and David and Max (whom I didn't spend too much time with) were also incredible and made me feel comfortable. I never once felt pressured into anything or felt as though I was getting a bad deal. The prices were as good as you would find anywhere. I would highly recommend coming here if you're in need of a new car. They have a wide selection and great employees. What more do you want in a dealership? More

Great personal service. Issue with my car was shown to me personally and explained completely. Loaner car made it easy to deal w/ the fact the car had to stay overnight. Issue with my car was shown to me personally and explained completely. Loaner car made it easy to deal w/ the fact the car had to stay overnight. More

♥♥♥♥♥ I visited Schaumburg Toyota with the intention of trading my car for a new one. Like most people, I was apprehensive about the process, but it proved I visited Schaumburg Toyota with the intention of trading my car for a new one. Like most people, I was apprehensive about the process, but it proved to be quick and painless. Salesman Zaya Ochana was *amazing*. Friendly, honest, easy to talk to, very communicative, and kept my best interests in mind. He worked with me to make sure I got exactly what I wanted. Great guy, great customer service. The whole sales experience exceeded my expectations, and now I have an awesome new RAV4! I will highly recommend Zaya at Schaumburg Toyota to anybody looking to buy a car. More