Schaumburg Toyota

Great! Job well done! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! More

60M maintenance Nice job, done in just an hour. Car feels very smooth and quite. Didn't get the front brakes done, as the price was twice what it cost me to maintain Nice job, done in just an hour. Car feels very smooth and quite. Didn't get the front brakes done, as the price was twice what it cost me to maintain the rear brakes. Too pricey. More

Worst Customer Experience Ever I wanted to sell my Honda Civic so i dropped an email to all the local dealers.I heard back from Schaumburg Toyota and they asked me to bring my car s I wanted to sell my Honda Civic so i dropped an email to all the local dealers.I heard back from Schaumburg Toyota and they asked me to bring my car so that they can have a look at it.I reached there and was only asked one question over and over again 'Why do you want to sell your car to us?' i said i am checking with all local dealers to know where i can get a good deal.The customer rep kept asking me again and again same question and telling me that i should go to honda instead.Dude !! if you are not interested why did you email and asked me to come by.They dint even see the Car.It's still ok if you wanted to buy the car earlier and now you dont ..say it...dont be rude to me.MY WORST CUSTOMER EXPERIENCE EVER. i am going to review them only every portal available. More

Never again Schaumburg Toyota This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this locatio This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself. Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ? From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies. Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership. More

Attentive and excellent service. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. More

it was ok The service dept was ok.i would never buy a car from there again ,I don't like the managers or finance department.They were manipulative The service dept was ok.i would never buy a car from there again ,I don't like the managers or finance department.They were manipulative More

Straight Forward, Peronsable Salesman Zaya got me hooked up with a car that fit my budget. I was under a time constraint the day of my purchase and he did a great job giving me options and Zaya got me hooked up with a car that fit my budget. I was under a time constraint the day of my purchase and he did a great job giving me options and getting me out the door without feeling cheated. I was in such a rush that I forgot to pick up my floor mats, Zaya got in contact with me and i picked them up a few days later. Even after the sale, he was still there to help me out. Great guy More

Prompt, congenial service. Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holde Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holder. Enjoyed the muffins and bottled water and TV in the waiting room. Was in and out of there quickly.. More

Friendly, quick and thorough. I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in th I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in the future. Schaumburg Toyota has wonderful staff. More

Got a good deal with 2013 Toyota Avalon Hybrid Peter is really a nice person to talk to in the Toyota showroom. Really appreciate for explaining all the features of that particular vehicle. Everyth Peter is really a nice person to talk to in the Toyota showroom. Really appreciate for explaining all the features of that particular vehicle. Everything finished just 2 hrs. I got my car out with the plates on it. Just an awesome guy. More