Schaumburg Kia

Kia recall We received excellent service. The procedure to fix the recall was performed quickly. The staff was very courteous and friendly. We were in and out in We received excellent service. The procedure to fix the recall was performed quickly. The staff was very courteous and friendly. We were in and out in no time. More

Anthony frank great guy I walked in insecure, not knowing if I was going to be able to get a long needed car for my uber job. Anthony greeted me and made me feel at home..he I walked in insecure, not knowing if I was going to be able to get a long needed car for my uber job. Anthony greeted me and made me feel at home..he offered me some coffe and freshly made pop corn. After listening to my concerns, He worked very hard in trying to get me financed. It wasn't easy but I felt like Anthony had my back. He made me feel like family and he literally went up to bat for me. He was able to get me financed,somthing that other dealers weren't able to do. And Anthony wasn't even the sales guy he was one of the managers, he was there from beginning to end. So thank you for having some one like Anthony frank working for you at Bob Roarman Kia in Schaumburg. He was a great guy. More

New battery Had my battery installed in a very timely matter even though I did not have an appointment. Perfect timing for this weather. The employees were frien Had my battery installed in a very timely matter even though I did not have an appointment. Perfect timing for this weather. The employees were friendly and courteous. More

Recall check Tony in the service department was amazing! Not what I expected when I come to a dealership for recall work. As a women i don’t expect a service man t Tony in the service department was amazing! Not what I expected when I come to a dealership for recall work. As a women i don’t expect a service man to talk to me like I know what I’m talking about. But it was Quite the opposite with Tony. He was kind and quick and explained everything they would be doing to my sons car. Not only to me but to my son as well. Tony kept in contact with me throughout the service process and called with the time the vehicle would be ready. My car was ready ON TIME and running great. Thank you Tony More

Make salesmen need training If it wasn't for Triffany I would not have purchased my new auto. The salesmen are in great need of training with a diverse population. Sales would gr If it wasn't for Triffany I would not have purchased my new auto. The salesmen are in great need of training with a diverse population. Sales would greatly improve if they knew how to sell with respect to a women. More

Tony is personable, but car service wasn't great I want to be clear, Tony (service manager) was very personable and a nice guy, and has nothing to do with this review, as I know the issues I have did I want to be clear, Tony (service manager) was very personable and a nice guy, and has nothing to do with this review, as I know the issues I have didn't stem from him. I will list the issues I had with service below 1. Oil changes/service records aren't linked into other Kia Dealerships 2. The shift lock plastic piece and the trim around my gear stick were somewhat scratched after my old change 3. The service sticker on my window recommends I change my oil again in 3000 miles, but a full synthetic oil change should last 5000-7000k miles. So now I'm wondering if the mechanic put the right type of oil in my car (and what I paid for) 4. I have some cosmetic damage to my driver side rear-view mirror (does not affect function), and I was quote ~$600 to repair it, which is way too costly (not sure how much control the dealership has over this cost, of course) 5. I opted out of the texts after getting my service, yet I still got ANOTHER text. I wasn't going to write a review initially, but the amount of texts I received regarding this aggravated me enough that I felt I should share my experience 6. My wife paid $40 for her last oil change at Schaumberg Kia, whereas I was charged $80 (both Full Synthetic). I should have negotiated I guess, but I my wife didn't tell me what she paid until after the fact. I don't like feeling like I'm getting ripped off. Please feel free to contact me with further questions regarding my visit. Unfortunately, I will likely just go to the Berwyn Kia, which is much closer to my house. I went to Schaumberg (an extra 20 minute drive), because Berwyn Kia isn't great, but it's certainly no worse that the experience I had with your service center. More

Excellent Service Department I took my KIA Soul to be serviced on January 24. Since I had fractured my right leg in four places and was using a cane, I asked the service person if I took my KIA Soul to be serviced on January 24. Since I had fractured my right leg in four places and was using a cane, I asked the service person if my car could be brought inside the building when finished. He agreed to do that and told me the car wouldn't be finished for an hour or an hour and a half. However, not only was the car brought inside but it was finished in less than an hour! What fantastic service! Thanks! This is my second KIA. I am a repeat buyer mainly because of the service department and also the professional sales team. More

Exceptional Service Experience I was very pleasantly surprised over the utmost care they placed to resolve my car issue. They were friendly courteous attetintive professional respec I was very pleasantly surprised over the utmost care they placed to resolve my car issue. They were friendly courteous attetintive professional respectful diligent honest and thorough. It was certainly an exceptional experience, one I was truly satisfied and impressed with given I was over an hour late to my appointment. Certainly this dealership has a very unique an exceptional level of excellence defined by the over all experience I had in their service department. I will return! Thank you More

Great service I was having a problem with my car really strange problem the rpm was like crazy , i toke my car to this place to fix my car, the thid a great job T I was having a problem with my car really strange problem the rpm was like crazy , i toke my car to this place to fix my car, the thid a great job Thanks guys ! More

Very satisfied! The back up camera on my KIA Cadenza was working intermittently. Tony Gray was exceptional in helping diagnose issue and working together with Don C The back up camera on my KIA Cadenza was working intermittently. Tony Gray was exceptional in helping diagnose issue and working together with Don Conrad to resolve this problem for me! More