Schaumburg Kia

Great Service The Service at this Kia dealership is excellent: they are nice, they are helpful, very accomodating & they appreciate that our time is valuable so sho The Service at this Kia dealership is excellent: they are nice, they are helpful, very accomodating & they appreciate that our time is valuable so short wait time. Tim in Service was great! More

Fast and simple. It was very easy to pick out the car I wanted and it didn’t take long to get all the paperwork done. Very satisfied with the whole experience. It was very easy to pick out the car I wanted and it didn’t take long to get all the paperwork done. Very satisfied with the whole experience. More

Complete inspections It appeared that the vehicle inspection was not completed. Don (svc mgr) and Johnny (parts mgr) took care of our concerns. We appreciate their support It appeared that the vehicle inspection was not completed. Don (svc mgr) and Johnny (parts mgr) took care of our concerns. We appreciate their support. More

This dealership was very concerned about my ultimate satisfa Friendly, accommodating, and worked hard to meet my expectations. And very satisfied with the deal I got and I've been buying cars and know how to do Friendly, accommodating, and worked hard to meet my expectations. And very satisfied with the deal I got and I've been buying cars and know how to do it well 420 5 years. More

Another Great experience Thanks team Schaumburg Kia for another great service experience. I was checked in on time and kept abreast on progress. Service was completed on ti Thanks team Schaumburg Kia for another great service experience. I was checked in on time and kept abreast on progress. Service was completed on time and next steps clearly communicated. Thanks again for great service! More

Minor recall Went in for a software recall and an oil change. Was on a huge snow weekend and they had the lots clear by my 8am appointment. Given the snow and ba Went in for a software recall and an oil change. Was on a huge snow weekend and they had the lots clear by my 8am appointment. Given the snow and bad roads the service that morning was excellent. More

Seevice Tim explained service needed thoroughly. He was very friendly and easy to talk to. Tim provided a ride home for me. I can't remember the driver's nam Tim explained service needed thoroughly. He was very friendly and easy to talk to. Tim provided a ride home for me. I can't remember the driver's name but he was great too. Tim was great. More

Great customer service! This was my first visit to this location for service and everyone was so friendly. I was blown away at how helpful and friendly everyone I interacted This was my first visit to this location for service and everyone was so friendly. I was blown away at how helpful and friendly everyone I interacted with was. I’m happy this is my new go to place for service! More

Didn't honor a $15 coupon after I spent $200 I wasnt feeling well but didn't want to cancel a second appointment so I went in anyway to get my battery checked. I was told I needed a new one, whi I wasnt feeling well but didn't want to cancel a second appointment so I went in anyway to get my battery checked. I was told I needed a new one, which I immediately purchased. There was no car wash available. Upon returning home I realized that not only did I not get the usual paperwork for my files, but I forgot to hand in my discount coupon for $15 off any service. I had it with me but no one asked, which they always used to in the past, and as mentioned I wasn't feeling well and just forgot. I called them immediately regarding the $15 and the needed paperwork but could only leave a message . I left two more messages during the next few days, but no one returned my calls. I was finally able to talk to my representative about it, and he said it was too late because the coupon had to be presented at time of service and his manager would not approve it. I purchased my car from them and have been a long-time customer, so I was surprised that they were so rigid. I probably paid more than I needed to for the battery as well. Lesson learned: I have now purchased the two tires I needed from another dealer. Not only did I save money by going to a competitor, the competitor washed my car. My car is 7 years old but I will think twice before purchasing another one from this dealer, sorry to say. More

Very professional, easy to work with The team was exceptional, starting with our salesman, Kevin Earl. We had a difficult lease we needed to terminate and roll up into a new car purchase The team was exceptional, starting with our salesman, Kevin Earl. We had a difficult lease we needed to terminate and roll up into a new car purchase. The team came up with a few creative options and made the transaction as painless as possible given that we had exceeded our mileage allowance. Would highly recommend them. Very Veteran friendly for those who have served. More