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Schaumburg Kia
Schaumburg, IL
2,737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,737 Reviews of Schaumburg Kia
March 08, 2020
Transactional Not much value add at this dealership. Negotiation was very bait and switch. But due to the limited availability of the car at the time, I put up wi Not much value add at this dealership. Negotiation was very bait and switch. But due to the limited availability of the car at the time, I put up with more than what I would normally. The detailing job upon delivery of the car was very poor. There were sticker marks all over the car when I got it home. The used car dealer was smoking a cigarette right in front of the new car during our internal inspection, and the smell sucked right into the cabin of the car. Sales team never called back after leaving voicemails regarding a warranty issue. The service team was more responsive, but never provided a solution. I ended up going to a local dealer to solve the problem. More
by CHRIS.NOORIAN
Verified CustomerEmployees Worked With
Tiffany Tremmel, James Meiners
March 05, 2020
Will never go here again. They don’t care about you being a satisfied customer or even with you being happy with your purchase. They just want the sale and consistently ask you about completing the survey. N a satisfied customer or even with you being happy with your purchase. They just want the sale and consistently ask you about completing the survey. Not willing to help you become satisfied until you give perfect score. Just want you to lie about your experience even when YOU HATE THE CAR AND BEEN TRYING TO GIVE IT BACK NOT EVEN 24 hrs latwr More
by Mrs Bailey
Employees Worked With
Whole team
March 05, 2020
Miguel #898 was great! Responded to all questions and made suggestions for service. A good employee also checked and cleaned and set up new coffee in the waiting room for us. Popcorn always good! made suggestions for service. A good employee also checked and cleaned and set up new coffee in the waiting room for us. Popcorn always good! More
by KENNETHBARILICH
Employees Worked With
Miguel
March 05, 2020
Jesse Laheta,Klaudia Tatkowska,Anthony (customer care),and shop staff worked hard to make my experience good. Each person helped in their own way to overcome problems so sale can happen.I generally care),and shop staff worked hard to make my experience good. Each person helped in their own way to overcome problems so sale can happen.I generally would not buy from a dealer too far from home,but when I saw how willing they were to make it happen,I agreed to get my first Kia here. Jesse had a calm,kind,demeanor on phone when I called in that made me decide to come out on Saturday. I needed to come out on Monday to wrap things up and remove my bike rack so my lease can be returned to Buick. Shop and staff worked hard to complete the task. Corrosion was culprit which made it terrible to remove. Finally mission complete,removed,and we are still working together to see best way to handle the rack. I appreciate all help I received. More
by Jujubee1996
Employees Worked With
Klaudia Tatkowska, Tim Matthewson, Matthew Pavone
March 04, 2020
Let me see where do I start I made the right decision when I purchase my first Kia whenever I need to do anything Kia is always there to help what I love the most about Kia they deliver if the car have t when I purchase my first Kia whenever I need to do anything Kia is always there to help what I love the most about Kia they deliver if the car have to stay over they take you home and when it's done they delivery it back to you wow that's why I love Kia they go beyond measures to cheap there customers happy thank you Kia More
by REECEGOLDENPUPPYPAWS49
Employees Worked With
Don Conrad, Tony Gray
March 04, 2020
Tony Gray in the service department is awesome !!! I love the fact that he takes his time to explain what's going on with your vehicle as well as listen if customers want to vent . Keep up the good work Tony the fact that he takes his time to explain what's going on with your vehicle as well as listen if customers want to vent . Keep up the good work Tony !!! More
by PEACHYQUEEN3
Employees Worked With
Tony Gray
March 04, 2020
Every one was wonderful. From sales to service to financing. Have already reckoned some of my friends to go to Bob Rohrmann Kia or Bob Rohrman Hyundai in Gurnee where my wife bought here Tyson. financing. Have already reckoned some of my friends to go to Bob Rohrmann Kia or Bob Rohrman Hyundai in Gurnee where my wife bought here Tyson. We both couldn’t be happier. More
by ARS1950
Employees Worked With
Antoney, Barry Ross, Mark Anderson, Dorian Barbus, Kelly Fernandez
March 04, 2020
Good service, very courteous and kind people, fast and clean service. Clean place , everything for me is a good service I will recommend to my family and friends. clean service. Clean place , everything for me is a good service I will recommend to my family and friends. More
by GEORGINAS_123
Employees Worked With
Jose
March 04, 2020
Everyone at the dealership is fantastic. This is our 2nd Kia from this dealership. They feel like friends when we come to visit. I only wish that my driver’s side floor mat was found from my trade in. I ca Kia from this dealership. They feel like friends when we come to visit. I only wish that my driver’s side floor mat was found from my trade in. I called to say that I’d left it and it was supposed to be put aside. More
by taraina39917
Employees Worked With
Ricky Perez, Barry Ross, Steve Heinze
