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Schaumburg Kia
Schaumburg, IL
2,738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,738 Reviews of Schaumburg Kia
December 22, 2020
Extremely disappointed with the way the sale went on a new Kia Stinger. My family and I bought multiple cars from this dealer over the years. However recently we have seen a constant change in staff. The new Kia Stinger. My family and I bought multiple cars from this dealer over the years. However recently we have seen a constant change in staff. The new staff are NOT honest, professional, or ethical at all. I bought my car six weeks ago however SIX weeks later and my trade in is still not paid off. It is at a point that it is effecting my credit score. Two weeks after I traded in my old car I received an email from the lender stating that my bill is due. So contact Chris (finance manager) that states that something happened and he is working on fixing it ASAP. Three more weeks go by and I receive an email that my account is past due. When I call to see that happened and if it is a mistake, I am informed that Chris walked out and quit his job that morning. The new person (Mark) informs me that since I had the car for 5 weeks, I would need to go into the dealer and make the first payment on my Kia at the dealer in order for everything to be current. I go in and speak to Lovell that insures me that everything is being taken care of and after I make the payment it will take 2-3 days for settle everything. Three days go by, my account is still past due. I go in and speak to Lovell again that does not admit anything he previously told me and Ricky gets involved. However, Ricky is not even professional enough to get off his cell phone while talking to me (probably on Facebook or playing Candy Crush). He informs be that the check went out the previous Friday and because of the MLK holiday it will arrive on Tuesday or Wednesday. Friday comes around and check has still not arrived to the lender. I contact Ricky via email only to find out that the check was not even sent out yet. It was leaving that day. When I call him out on this previous lie, he gets offended, claims that I am not telling the truth, but they have been honest and have tried to help me. He also threatened to have me banned from the dealership permanently. I do not understand how anyone can keep calm when they drop the ball over and over again. I hope that someone from upper management will contact me about the actions of their employees. But if this is how they treat people, they lost my business forever. I really miss the days that Teddy was on the sales or finance floor, and Manny was at the service department. Those two kept the dealer running smoothly. Now it is just one disappointment and lie after another. More
by Claudio Varo
Verified CustomerEmployees Worked With
Lovell Clark, Ricky Perez, Steve Heinze, Juliet Kuzma, Matthew Pavone
December 21, 2020
Sales had no clue what I wanted. I never met anyone else. Left the dealership feeling cheated due to my own stupidity. I said what I could afford and within cents that is what I got. Very poor commu else. Left the dealership feeling cheated due to my own stupidity. I said what I could afford and within cents that is what I got. Very poor communication. More
by Fitz
Employees Worked With
Ricky Perez, Tiffany Tremmel, Kamarie Jones, Daina Barthel
December 21, 2020
Filippio was outstanding. Great communicator and service. My first visit to Kia since buying the Telluride. So happy with Kia so far! I have referred many friends to check out Kia and the Telluride service. My first visit to Kia since buying the Telluride. So happy with Kia so far! I have referred many friends to check out Kia and the Telluride. What a great vehicle and what great service! More
by BRICHARD1977
Employees Worked With
Filipio was awesome !
December 21, 2020
Had an oil change. The service was quick they also did a great car wash the gentleman I was dealing with gave me some great info in regards to my vehicle. I knew I needed tires and he showed me that I need great car wash the gentleman I was dealing with gave me some great info in regards to my vehicle. I knew I needed tires and he showed me that I need to tires today and I will be coming back to purchase some great attitude great personality More
by SABBI11133
Employees Worked With
I have his card, but forgotten name
December 21, 2020
Mark in service is the man! Hes the reason i enjoy doing my service there. Every time i go there he is the first one who runs to do the best he can and make it smooth and easy as possible my service there. Every time i go there he is the first one who runs to do the best he can and make it smooth and easy as possible More
by Wahids430
Employees Worked With
Mark in service
December 17, 2020
This is the second vehicle I have bought from this dealership. The salesman Mike was very knowledgeable and patient with us and worked with us to get a deal we all agreed on. dealership. The salesman Mike was very knowledgeable and patient with us and worked with us to get a deal we all agreed on. More
by Brian
Employees Worked With
Mike Delaney, Bill Mitchell, Mark Anderson
December 15, 2020
Very professional. Car was ready as promised. Very Very professional. Car was ready as promised. Very friendly. It was a service recall and therefore there was no cost to me. So the price was right! Very professional. Car was ready as promised. Very friendly. It was a service recall and therefore there was no cost to me. So the price was right! More
by TCECHDAD
Employees Worked With
Service department
December 14, 2020
Excellent & Great service. They always go above and beyond to give you the best. Christian was really helpful to make sure that I leave satisfied. beyond to give you the best. Christian was really helpful to make sure that I leave satisfied. More
by Joy
Employees Worked With
Christian
December 14, 2020
Good quick service. I would like to still receive discount coupons which seemed too have stopped. This discount makes it worth traveling the extra distance for oil changes. discount coupons which seemed too have stopped. This discount makes it worth traveling the extra distance for oil changes. More
by Ed King
Employees Worked With
Matthew Pavone
