Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaumburg Kia
Schaumburg, IL
2,738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,738 Reviews of Schaumburg Kia
January 01, 2021
We came in to look at a used Hyundai. Mike was assigned to help us. Mike was friendly, knowledgeable, and not pushy. They didn't once try to push a different car on us. Overall only one employee was a bit to help us. Mike was friendly, knowledgeable, and not pushy. They didn't once try to push a different car on us. Overall only one employee was a bit rude not Mike. Nothing unexpected when it came down to negotiation, but stayed firm and happy with the visit and purchase. More
by JARED_TRUSCOTT
Verified CustomerEmployees Worked With
Michael Mallory
January 01, 2021
I would’ve given a 5, but I’d made an appointment to speak with Mr. Perez, & he didn’t give me the time of day. I believe it was to my advantage because I enjoyed the professionalism of Lovell. I also r speak with Mr. Perez, & he didn’t give me the time of day. I believe it was to my advantage because I enjoyed the professionalism of Lovell. I also received exemplary service from Mark. They were both fantastic, and great assets to the team. More
by taraina39917
Employees Worked With
Mark aka Ollie in Service and Lovell the Assistant Manager
December 31, 2020
This dealership is much better because the service is excellent and they get you out as quickly as possible. Phil is an awesome service guy and was professional Andrew very helpful excellent and they get you out as quickly as possible. Phil is an awesome service guy and was professional Andrew very helpful More
by DNYL74
Employees Worked With
Phil
December 30, 2020
Even though we bought the car from there, paperwork experience was extremely bad. We agreed on purchase price and then the sales person came back and said you are approved for 294/month for 72 months a experience was extremely bad. We agreed on purchase price and then the sales person came back and said you are approved for 294/month for 72 months and wanted us to initial on the paper. I asked what is the interest rate and he said 5.9 which was extremely high when bank was offering under 3%. Then he went back and came back with another number of 280 or something a month and wanted us to initial agin with 3.55 interest rate. We agreed on that number. Then came to finance department. They had our paperwork already printed for us. Very nice guy and we start signing then I asked for breakdown and found there is over $2000 charge for extended warranty that we did not ask for. I wonder how many customers get sucked into this kind of practice. Now are payments down to $259/month. I called next day and asked why there was such a big difference between 5.9 to 3.55 interest rate and I was told that the dealership gave us a favor and submitted our application with 8 others to get better rates. This is from manager. I know for sure we were the only one purchasing at that time and each application stand alone with their credit score. We were also charged for ETCH more than $300 and when I asked what is that for and I was told every car comes with it. I ask for document in writing, all of a sudden they changed their story. I believe this dealership is taking advantage of customers and charging extra interest rate, warranty and other stuff. I am thinking about informing Channel 5 about my experience. Waiting for holidays to be over. Extremely unprofessional!!! More
by Hasan.
Employees Worked With
Bill Mitchell, Chris Lindville, Steve Heinze, Chris Evans
December 29, 2020
Five stars. Every interaction was seamless. This was my fourth lease with the dealership and I have no plans to go elsewhere ever again. They have made leasing/owning a Kia extraordinarily easy and simple. fourth lease with the dealership and I have no plans to go elsewhere ever again. They have made leasing/owning a Kia extraordinarily easy and simple. A simple transaction goes light years in this complicated world we live in. Thank you again James Meiners and Bob Rohrman Schaumburg Kia. More
by LIEBERMAN33
Employees Worked With
Steve Heinze, James Meiners
December 27, 2020
Great experience all the way around! It was a pleasure to work with our salesman Kamari. I would definitely recommend the dealership to friends and family. work with our salesman Kamari. I would definitely recommend the dealership to friends and family. More
by Ryan
Employees Worked With
Chris Lindville, Mark Anderson, Kamarie Jones
December 23, 2020
Mark was fantastic! Friendly, helpful, knowledgeable and prompt. Very professional. I would highly recommend the service department! Scheduling was online and very easy and we were made to feel like we were prompt. Very professional. I would highly recommend the service department! Scheduling was online and very easy and we were made to feel like we were VIP customers. More
by ISG71813
Employees Worked With
Service Dept
December 23, 2020
Phil was outstanding at walking me through my problem. I will definitely recommend your service department. Phil is a very good employee that you should keep around and pay well will definitely recommend your service department. Phil is a very good employee that you should keep around and pay well More
by John@parkreation.com
Employees Worked With
Matthew Pavone, Christian Medina
