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Schaumburg Ford
Schaumburg, IL
1,649 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,649 Reviews of Schaumburg Ford
June 18, 2021
Every time I get my cars serviced at Bob Rohrman Schaumburg Ford they always come back running better and feeling better. My wife even commented on how nice the service facilities are. Schaumburg Ford they always come back running better and feeling better. My wife even commented on how nice the service facilities are. More
by arto
Verified CustomerEmployees Worked With
Levent
June 15, 2021
Everyone there was very helpful, took the time to get the vehicle ready. Several people stayed late to get the job done, and done well. They all took an interest in my son's needs, and surpassed them. Well d vehicle ready. Several people stayed late to get the job done, and done well. They all took an interest in my son's needs, and surpassed them. Well done. I will be back. Thank you. More
by mikefindlay27
Employees Worked With
Nick Magdalin, Hanson Tran
June 13, 2021
Evan did an excellent job getting me in and out of dealer. Was told 4-6hrs was out in 3. Only complaint is no loaner vehicles so had 2 days with lost work. dealer. Was told 4-6hrs was out in 3. Only complaint is no loaner vehicles so had 2 days with lost work. More
by ROJAM5
Employees Worked With
Evans Marinakis
June 09, 2021
The service is great. The car runs smooth. The convenience of servicing in any area is very important because we don't always go back to where we purchased. convenience of servicing in any area is very important because we don't always go back to where we purchased. More
by princess
Employees Worked With
Thomas Wittkofski
June 08, 2021
Great people, great service! I used to live here and now live in Texas. I encountered a noise on my drive up and scheduling a service appointment through the Ford app is so easy and I was able to get her in live in Texas. I encountered a noise on my drive up and scheduling a service appointment through the Ford app is so easy and I was able to get her in the next morning. Levent was great to work with and technician did a fantastic job with Viola. She drives like a dream! More
by Lonnie.hackney
Employees Worked With
Levent
June 08, 2021
Everybody at the dealership was warm and friendly. Even though I had a modest budget, John cared and helped find the right vehicle for me. This was, by far, the best car buying experience I've ever had. I though I had a modest budget, John cared and helped find the right vehicle for me. This was, by far, the best car buying experience I've ever had. I will definitely be back. And a thanks to Victor for making the numbers work for me. More
by Jamaal J
Employees Worked With
Victor Aguilar, John Gorzelnik
June 07, 2021
First, I arrived could not pull into the service drop off bay because the car porters were wiping down cars they had just washed facing the wrong way in both sides of the car bays. I parked in back and walke bay because the car porters were wiping down cars they had just washed facing the wrong way in both sides of the car bays. I parked in back and walked in to take to a service writer. I had an appointment in which they were told ahead of time I needed a rental car. He took everything down and called enterprise for a car. After he gets off the phone he says they have no cars to rent. He proceeds to say that this has happened all week. I could have made my own arrangements for a car if I had known it was going to be a problem. He asked me to wait 30 minutes and maybe they will have something which they didn’t and I had to pay for someone to pick me up. The next day I picked up my car and they tried to charge me for warranty work till I said something. Then they brought my car out unwashed when they say it’s free with every service and I did have more than warranty work done. I drove to the front to give the car to a family member and I discovered they did not return the log but lock to the vehicle which they demand every time I bring it in. I went back in to get it and waited another 25 minutes before I talked to a 3rd service person who brought me the lock. I bought my last 2 Ford cars from them and had great service but over the last year everything has gone down greatly. I was in the market to buy another vehicle for my kid and we bought from another Ford dealership due to these problems. More
by eringobroccoli
Employees Worked With
Evans Marinakis
June 06, 2021
We had a great experience working with John to purchase a used vehicle. He stayed after close to work with us and was very helpful. We enjoyed working with him! used vehicle. He stayed after close to work with us and was very helpful. We enjoyed working with him! More
by NicoleN
Employees Worked With
John Gorzelnik
June 02, 2021
They advertise attractive online prices and slide in illegal fees and unsolicited made-up expenses at the time of purchase. The final before-tax price could easily go up to $2000-3000. Examples of some illegal fees and unsolicited made-up expenses at the time of purchase. The final before-tax price could easily go up to $2000-3000. Examples of some of the fees and unsolicited options that they add: ETCH $349.00 Government Fee $275.00 Seat protection wax $1200 Windshield package $499 ESP, WHEELZ, DRIVER CARE, CREDIT LIFE, and CERTIFIED CAR CARE My strong recommendation is to avoid this fraudulent dealership! We went to Schaumburg Ford dealership on Feb 27th to buy a 2018 Lexus NX advertised for $27750. After the test drive, Dennis came back with a quote, and I immediately noticed that $1200 is added to the price. He said it is the cost of applying wax on the seats to protect them. I rejected that $1200, and he said it is not possible to take this out. Then I insisted and mentioned I don't want the car if this is the case, and he took it off! Then we negotiated the price with Mr. Sam Hanash and agreed on $27250, and signed the quote. Our purchase was then sent to Mr. Alex Lebdeh (finance manager/scammer). He was aggressive and, rather than answering our questions, tried to intimidate us by raising his voice or yelling. Alex's final price was much higher than the agreed price, plus taxes and legal fees. Refer to the attached picture. From that list, documentation fees and taxes are legit, and all others are made up! When confronted, Alex was getting more and more aggressive, and his hands were shaking. Then Sam got involved and deducted $250 to cover the ETCH fee. After an hour, Alex called us and said your documents are ready. Surprisingly the overall cost went up even after the $250 price deduction. We wanted to check the official bill of sale, and Alex said all the other customers are waiting for me. You think I am lying to you; however, if I charge you even $1 extra for tax or fee, they will send me to jail. My biggest mistake: I trusted him for a second! We signed the bill and left the dealership! Later that day, we checked the bill of sale, and surprisingly the car's cash price was stated as $27848.00 rather than the $27250.0 agreed price (set aside that $250 discount). I called Sam (sales manager) he said $499 is added to the price for the windshield protection package, and if you don't want it, we can refund you! This is a joke! They never mentioned that, and we did not get any documents for that imaginary protection they charged us for. *This is obvious that they use this tactic on many customers with a well-written scenario! They pump up the price, and if the customer overlooks that, they make more profit. If someone catches that, they send a form and say it was a mistake, and we will refund you, which they never do! After several calls, Alex (finance manager) said that we will refund the money to the bank, but it takes 1-2 cycles (months) to see that reflected in your account. Update Saturday, May 8th, 2021: The money was not refunded to the bank! I stopped by the dealership and went to Alex's (scammer finance manager) office. He was insisting that they processed the refund. He said the person responsible for refunds is not at the dealership today, and I follow up and call you back on Monday! He never called back. More
by Amin Rostami
Employees Worked With
Sam Hanash, Alex Lebdeh
June 01, 2021
The best service department I've ever worked with.The The best service department I've ever worked with. The team is thorough, courteous and will take great care of your vehicle. My truck hasn't run The best service department I've ever worked with. The team is thorough, courteous and will take great care of your vehicle. My truck hasn't run this well since I bought it. More
by JERRY.ARD
Employees Worked With
Levent
