Schaumburg Ford

Evans in the service department is dependable and really knows his business and what to expect (wait time) no wait. knows his business and what to expect (wait time) no wait. More

Zach has been one of the many Service representatives that have assisted in keeping my Ford f150 in excellent running condition. Thanks, Zach for great customer service and attention to detail. that have assisted in keeping my Ford f150 in excellent running condition. Thanks, Zach for great customer service and attention to detail. More

Not a great dealership, very shady and not upfront pricing. 2 days after buying the truck, check engine light came on. As I know it’s technically “no longer their responsibility”, I seeked their help pricing. 2 days after buying the truck, check engine light came on. As I know it’s technically “no longer their responsibility”, I seeked their help as to what our options were to have this fixed. played phone tag for 2 weeks, kept being told by Pat that they would help me and do something about it and would call me back but they never called back. When I finally got through to someone, their advice was to wait for the extended warranty which didn’t kick in for 30 days. So I asked what the return policy was and still waiting for the call back. I was very excited to buy the truck but they ruined the experience by not giving good customer service after the sale. More

Great People to Deal with! We got everything we wanted, tough negotiators but my wife is tougher. John is the only used car salesman I ever liked and his managers are great guys! They worked with us until tough negotiators but my wife is tougher. John is the only used car salesman I ever liked and his managers are great guys! They worked with us until we reached a deal we were happy with. I would highly recommend them if you are looking for a newer used car. this is the 2nd car we bought from Bob Rohrmans auto group. More

All the personal in this dealer are very friendly staff. The explanation of my truck issue was very clearly and I am so happy With the service. The only downside is that they need to keep you more updated o The explanation of my truck issue was very clearly and I am so happy With the service. The only downside is that they need to keep you more updated on your vehicle. More

As always Bob Rohrman delivered top notch service. Highly recommended for any vehicle needs. recommended for any vehicle needs. More

Simple process to book a service appointment online/by phone and plenty of days/times to choose from, including Saturdays. Communication on status updates could have been a little more frequent during the phone and plenty of days/times to choose from, including Saturdays. Communication on status updates could have been a little more frequent during the 5 or 6 days my vehicle was in for maintenance, but in the end all of the repair/recall work was completed thoroughly and I felt like a valued Ford customer during the process. Offer of local shuttling to/from home while the vehicle was in the shop was a nice touch as well, in lieu of having loaners. More

Great service just need to be able to advise precise status updates. status updates. More

I was surprised to hear that my service advisor was off and still took the time to reach out to me and update me on the status of my vehicle I’m impressed and still took the time to reach out to me and update me on the status of my vehicle I’m impressed More

I was able to get an appointment when it fit into my schedule. I was seen promptly when I arrived. My service writer told me it would be about 90 minutes and it was almost exactly that when the job was schedule. I was seen promptly when I arrived. My service writer told me it would be about 90 minutes and it was almost exactly that when the job was completed and he came to get me. More