Schaumburg Ford

Good communication on appointment, status of service and follow up. Facility is clean. People are friendly and courteous. Will be back when looking for a new car. follow up. Facility is clean. People are friendly and courteous. Will be back when looking for a new car. More

Service was good, but I have to wait for the tail light assembly to come in. Also waiting for airbag recall. Otherwise service was good. assembly to come in. Also waiting for airbag recall. Otherwise service was good. More

Great team that listened to what my particular needs were, and worked hard to get me the vehicle that fit those needs for a good price. were, and worked hard to get me the vehicle that fit those needs for a good price. More

Bought my first car here. Crystal was really helpful and made sure we were happy. She made it a point that she was our advocate, and I thank her for that. made sure we were happy. She made it a point that she was our advocate, and I thank her for that. More

Easy to make an appointment. I don't love that it required two trips to get it done. 1 to start the order of the part and one to do the work. That is no fault of the people in the building, I think t required two trips to get it done. 1 to start the order of the part and one to do the work. That is no fault of the people in the building, I think that is a weird process by Ford. Especially since it was a recall and not a fault of my car ownership/driving. More

A huge thank you to service writer Evans putting me with Ford Mechanic Bryce to finding and finally fixing my drive train issues after months of nobody being able to figure it out!!! Darryl 2017 FORD F-150 Ford Mechanic Bryce to finding and finally fixing my drive train issues after months of nobody being able to figure it out!!! Darryl 2017 FORD F-150 back on the road More

The work to repair my truck after the technician crashed it was completed. However, communication was terrible. I was promised follow up calls on specific days but no one ever called. My truck was returned it was completed. However, communication was terrible. I was promised follow up calls on specific days but no one ever called. My truck was returned to me filthy. A side mirror was missing and my driver seat was stained black from dirt and grease. I'm being offered a detailing package which I appreciate but again, what a massive inconvenience. Also, third time I've pick up my truck without it being washed. I've asked for it to be run through the car wash and it's never done. More

Came in for a 40 dollar oil change special and ended up paying for extra oil and a tire rotation I did not need or ask for. paying for extra oil and a tire rotation I did not need or ask for. More

Poor service not very happy parts people making third trip as they broke the mirror Again they need to be happier and make you feel welcome in their service bay area trip as they broke the mirror Again they need to be happier and make you feel welcome in their service bay area More

Was told my service would take 2 hours @ about 3 hours I went to find my advisor, told him it’s been 3 hours when will my car be done I want to go hime he said I asked you if you wanted to go home which he went to find my advisor, told him it’s been 3 hours when will my car be done I want to go hime he said I asked you if you wanted to go home which he did NOT, he was making a joke about me being pretty and wanted me to hang around. Not funny! It took over 4 hours and claimed there were a couple issues. He gave me 2 free oil changes, seriously don’t even know if I will come back to use them. My work order showed I was waiting! And I had to go find him twice to find out what was going on. Horrible customer service! More