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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

September 27, 2021

Service really bad I came back next day for fixed very upset about your service More

by nahual1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis
Report | Print
Oct 14, 2021 -

Schaumburg Ford responded

Nahual, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 27, 2021

The customer service representative provided minimum insight. When I got home I’ve notice a bunch of notes on my service order including changing brakes etc showing I declined the service. The service r More

by Agata N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levent
Report | Print
Oct 14, 2021 -

Schaumburg Ford responded

Agata, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 26, 2021

Car was not ready when promised. Had to call several times and when I got there to pick it up no paperwork was done. Left without any paperwork in hand. More

by DME8659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent
Report | Print
Sep 27, 2021 -

Schaumburg Ford responded

Thank you for your feedback. We're sorry to hear that you didn't have the best experience here at Bob Rohrman Schaumburg Ford and apologize for any inconvenience caused by us. We hope you will give us another chance to serve you and demonstrate our commitment to excellent customer service!

September 24, 2021

Very unprofessional and poor customer service...no one care when I call to check on the status of my vehicle. More

by vegaalberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The secretary. , Thomas Wittkofski, David Pobuta, Zach Pobuta, Evans Marinakis
Report | Print
Oct 12, 2021 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 21, 2021

They just want to get Money out of your pocket , least concerned about customer problems and concerns. More

by gazanfermushtaq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure about name
Report | Print
Oct 08, 2021 -

Schaumburg Ford responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 20, 2021

Dealership was competent and pleasant. All issues were addressed quickly and correctly. Crystal Huitron is the best. More

by Rogerp6645
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Huitron
Report | Print
Sep 20, 2021 -

Schaumburg Ford responded

Thank you for sharing your thoughts about your experience with Crystal and our team here at Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

September 20, 2021

Schaumburg Ford always does great work and has wonderful customer service. Thank you for a great job More

by snc60010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 20, 2021 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 20, 2021

Purchased Mustang here 5 yrs ago and treated well. Bought my current Explorer in AZ but will have all service done at Schaumburg Ford. More

by Stan Lesniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent
Report | Print
Sep 20, 2021 -

Schaumburg Ford responded

Thank you for your business and this review, Stan. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 17, 2021

I guess good for oil change but they no longer do a complete inspection, I guess only if you pay to have it done? No longer wash the car which they always did before so no longer expect much other than More

by Fernow11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
September 15, 2021

check-in was quick and service was performed in a timely manner. Done correctly the first time. More

by RJBLACK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski
Report | Print
Sep 15, 2021 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

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