Schaumburg Ford

Experience was great, Pat was easy to talk to , honest , and made our transaction smooth!!! and made our transaction smooth!!! More

I came in to have a recall done on my vehicle but had to wait there for my vehicle. They were done in 2 hours, even though they said it might be longer. They even washed my car! wait there for my vehicle. They were done in 2 hours, even though they said it might be longer. They even washed my car! More

Crystal was very courteous, friendly, and super helpful. She kept us informed at every step of the process. Even after the Sale was completed, she followed up with us. Great customer service! She kept us informed at every step of the process. Even after the Sale was completed, she followed up with us. Great customer service! More

great service completed on time and there are no problems.will return again.best wishes to all problems.will return again.best wishes to all More

Car was scheduled for recall work, took the car in only for them to call me 4 hours later and said repairs cannot be completed because we needed to order parts and they would take another day to receive th for them to call me 4 hours later and said repairs cannot be completed because we needed to order parts and they would take another day to receive them! Don’t you plan ahead with recall work or repairs by ordering necessary parts ahead of time?? MAJOR INCONVENIENCE as I took a day off of work for nothing and now have to take a second day off! More

I was in for a basic oil change last week. After 2 hours, I checked on the status. It was clear that something had happened and my truck was not ready. It seems like they were more than behind, but hours, I checked on the status. It was clear that something had happened and my truck was not ready. It seems like they were more than behind, but the service manager was great and took care of it quickly. In the end, it took nearly 3 hours to get my oil changed. They took care of me and I will be back. Levent was great to work with. I would have preferred a slightly longer wait if it meant getting my truck washed though. More

The regular maintenance for oil change and tire rotation etc went smoothly. There was an extra delay while they had to track down a cabin air filter not available onsite. Also, they were having wifi issue etc went smoothly. There was an extra delay while they had to track down a cabin air filter not available onsite. Also, they were having wifi issues -- frustrating for trying to work remotely while waiting. More

For an oil change and annual checkup, I waited 2-1/2 hours. Perhaps because it was Monday? Also, the coupon I received in the mail for an oil change was not applied because different oil was used... not hours. Perhaps because it was Monday? Also, the coupon I received in the mail for an oil change was not applied because different oil was used... not even a substitute discount? More

Great job. Well done. They called. Nice. We will be back soon. Good service. Keep up. soon. Good service. Keep up. More

Evans took great care of my car and kept me informed. I appreciate his attention to details. appreciate his attention to details. More