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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

August 16, 2022

Every one was very friendly and willing to help. John G. Was very patient with me even though it was closing time. Great experience and I am 100% going back there when my kids start driving. More

by Eddie_coman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John G, Brian Crava, Alex Lebdeh
Report | Print
Aug 16, 2022 -

Schaumburg Ford responded

Eddie, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else John and our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 14, 2022

I tried to follow up 3 times with Zach No response! My braking ability Diminished. 160,000 mile dealer recommended service. Need serious follow up attention More

by OPEN12CK
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach
Report | Print
Aug 17, 2022 -

Schaumburg Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 13, 2022

Service reps were unresponsive and lied multiple times. Issues unresolved. Could not even make an initial appointment because no one answers or responds to vm. After two extended appointments with contradi More

by CERRONE.ANT
Customer Service
Recommend Dealer
No
Employees Worked With
Nick Magdalin, Ameer Aboalnadie, Oscar Ramirez
Report | Print
Aug 17, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 10, 2022

Connie was excellent. Dedicated to her work at Ford..Will want to see her again. More

by MGRENDYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
Report | Print
Aug 11, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Connie delivered such a great experience!

August 05, 2022

Great Service. Very nice people, good demeanor the they are very pleasant to work with. Fast service. More

by Donm5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
Report | Print
Aug 05, 2022 -

Schaumburg Ford responded

Don, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Ford!

August 04, 2022

Good place to buy and have your car serviced. Management goes above and beyond to make things right. More

by JBRAZ54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
Report | Print
Aug 04, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2022

not great, I was treated very poorly I was shocked by the lack of professionalism at this location More

by JJOSEFOWICZ
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I dont see the names of the people i dealt with
Report | Print
Aug 07, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 03, 2022

It would have been nice if sales manager would have told me truck had issues when I asked him current condition of vehicle. The emissions and DEF system had been all deleted. Overhead light console was in More

by STEWBRANTLEY
Recommend Dealer
No
Employees Worked With
Philip Asiedu, Brian Crava
Report | Print
Aug 07, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 03, 2022

Evans was very pleasant & helpful with my order, and scheduling an appointment for my recall. When anyone there texts me, while I'm there, to text if I need to, no one Ever answers . I did not need to More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle was wonderful., Evans Marinakis
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Aug 04, 2022 -

Schaumburg Ford responded

Joanie, We appreciate your business, Evans, Michelle, and our team looks forward to serving you again soon!

August 01, 2022

It's normally a good service department but this time I asked them to fix my air conditioning and they said they did and charged me for it and now 2 weeks later it isn't working again. It's very hot and hu More

by tapoff47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
Report | Print
Aug 02, 2022 -

Schaumburg Ford responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 08, 2022 -

tapoff47 responded

Please feel free to call me after August 10th. I am in Marion, IL and Watermark Ford here in Marion will be fixing my air conditioning again. Hopefully they will fix the air conditioning this time. Normally I get great service at Bob Rohrman so I am disappointed and I hope this isn't going to be to painful of a cost but I think Bob Rohrman should be on the hook for at least part of the bill. Other then this issue Bob Rohrman Ford has been great by me and the vehicle they sold me is fantastic except for this issue. I still think highly of Bob Rohrman Service department. We all have a bad day now and then.

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