Schaumburg Ford

Great place but needs more service staff on Saturdays. Oil changes taking nearly 2 hours is rough. Oil changes taking nearly 2 hours is rough. More

Overall I'm satisfied with the work performed. Due to supply chain issues, it took 4 months to obtain the parts needed for my car. Once these parts were received, Ford service needed to fit in m Due to supply chain issues, it took 4 months to obtain the parts needed for my car. Once these parts were received, Ford service needed to fit in my car with all the rest of the cars in the service dept. It took 5 months to complete this work. The Service tech timely followed up with me to keep me informed on the status throughout this 5 month period of time. One thing I was not able to consistently contact the service department to leave a message due to a full mailbox and rarely did anyone directly answer the phone. This could improve significantly and I would have been happy to receive a text or email update as well. I had to call in multiple times to try and reach someone which was difficult. Also since the car was there for so many months, I would have expected them to wash it before giving it back to me. More

Great dealer. But service takes too long now that COVID is done bring the coffee and donuts back. Thanks But service takes too long now that COVID is done bring the coffee and donuts back. Thanks More

Service was good. There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brou There was some confusion over an item that was recommended on our last visit but not yet performed. It did not show up when current status was brought up on computer. More

Great experience from start to finish! Highly recommend buying a used vehicle from this dealer. Highly recommend buying a used vehicle from this dealer. More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explai They worked with us to get a fair price, I will recommend this dealership to family and friends Dana in Service Department was the best and explained everything!!! More

I had a very good experience. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. The salesman was so helpful and knowledgeable. They helped me to get the funding I needed for my car. More

Customer service was terrible— my contact was totally unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned unreachable for the most part, no updates on when I could expect my car. I finally had to just show up and hope the car was ready. When I learned we’d be without a car overnight, I said I needed the kids’ car seats and my rep said they’d send a car service for pickup, which never happened. I was there to have a recalled part replaced in my Ford, it’s routine for all cars of this make and model, and though my appt was pre-scheduled, they waited til the end of the first day my car was there to even order the part. I was initially told the replacement would take a few hours—- it took til the end of the second day, which is no small issue when you’re stranded without a car or car seats for your kids. Repair service was questionable as the check engine light went on immediately after I pulled off the lot. I took it to a different mechanic I trust to fix it. We bought this car from Bob rohrman and had a truly awful experience then too. Would never go back! More

Great experience at this dealership. They worked with us to get a fair price, I will recommend this dealership to family and friends They worked with us to get a fair price, I will recommend this dealership to family and friends More

friendly, great to work with. Explained the steps of the purchase of my car. Very happy with the experience. Explained the steps of the purchase of my car. Very happy with the experience. More