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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

August 31, 2022

Zach, Justin, and Connie were so helpful in helping get my 2012 Ford Fusion fixed. Zach got the recall applied Connie was a great liason Justin assured I would get my car repair completed on time. Also More

by Jjsmith816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, Connie, Justin, Cashiers
Sep 01, 2022 -

Schaumburg Ford responded

Thank you so much for your kind review. We appreciate your business and our team looks forward to serving you again soon!

August 30, 2022

The service center representative was incredibly polite, helpful and accommodating. I was in and out as she stated. Dana Dingman made the experience worth it and has restored our faith in Ford Service as More

by BRYSAVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman
Aug 31, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dana here at Schaumburg Ford.

August 29, 2022

Always satisfied by your competant employees and wondergul service. I would highly recommend Schaumburg Rohrman Ford More

by melroza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Aug 30, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 28, 2022

Service and representatives were good, work was completed as scheduled and on time. No complaints at this point. More

by mb_bos3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Aug 28, 2022 -

Schaumburg Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 27, 2022

I’ve been loyal Schaumburg Ford customer since 2011, both sales & especially service. While I know I can go just about anywhere to get my vehicles serviced, I always come back to Schaumburg Ford because More

by gaborek, david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Aug 28, 2022 -

Schaumburg Ford responded

David, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Schaumburg Ford. Please don't hesitate to reach out if you need anything else.

August 27, 2022

Had an excellent experience buying my first car, my salesperson was great, and I really have nothing to complain about More

by WILLIAMSDUSTIN624
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer Aboalnadie
Aug 28, 2022 -

Schaumburg Ford responded

Dustin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 27, 2022

The salesman was professional and efficient. He made several pertinent recommendations. I felt no pressure. More

by CHARLENEFENDON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Thilberg, Alex Lebdeh
Aug 28, 2022 -

Schaumburg Ford responded

Charlene, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Schaumburg Ford!

August 26, 2022

I wanted a vehicle that I saw online and now I have the car I always wanted. Alex in Finance helped me get the cheapest deal possible and worked to get me a better deal 4 days after I got the car. Salesman More

by KRUPICMIKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gwozdz, Alex Lebdeh
Aug 28, 2022 -

Schaumburg Ford responded

Mike, Thank you for your business and this review. We're happy to hear Alex, John, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 25, 2022

Vehicle was priced at 23950 on internet. After talking on the phone 4 different times and asking for an out the door number each time they finally told me 34500. I made sure with them tha More

by rlbertramjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bad Business
Aug 31, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2022

Your customer service is beyond disgusting! I was talked to with so much disrespect I couldn't belive it. I will NEVER let your place work on my vehicle ever again!!!! More

by LUFRANOASHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana
Aug 28, 2022 -

Schaumburg Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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