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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

September 10, 2022

1st time for service. Connie was awesome and helpful. Went out of her way. My car had a recall and it as fixed. More

by glahart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
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Sep 12, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

September 09, 2022

l enjoy the excellent, great customer service from Michelle at the service Counter. Over all about My Truck, I made an appointment 6 times for the same thing very bad service. Poor customer service. More

by fonzzdw17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dana
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Sep 15, 2022 -

Schaumburg Ford responded

Thank you for your kind comments regarding the excellent customer service provided by Michelle. However, we are sorry that you are not entirely happy with your experience. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 05, 2022

Long process at the end seem like we received a good deal confussing but happy More

by DFBJAN
Recommend Dealer
Yes
Employees Worked With
Gerardo Herrera
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Sep 05, 2022 -

Schaumburg Ford responded

Here at Schaumburg Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 05, 2022

Long and confussing a lot of offers but in the end think we received a good price More

by DFBJAN
Recommend Dealer
Yes
Employees Worked With
Gerardo Herrera
Report | Print
Sep 05, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2022

Evans provided excellent help for service on a safety recall. He got the work started on time and within the day to complete all the needed repairs. The mechanic left clear and complete notes on the work More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 05, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2022

Great service. Good communication from service department while waiting for car to be done. Would come back More

by DAVEHR34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
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Sep 05, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 01, 2022

All good this trip request taken care of. Evans well done and timely polite service More

by Notsofamousdave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 02, 2022 -

Schaumburg Ford responded

It's great to hear that Evans was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

September 01, 2022

Great service as always. I was informed that my vehicle had recalls and that was added to the scheduled service and taken care of the same day. Great communication! More

by jamiet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 01, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 01, 2022

Connie was super helpful and Nick was helpful in helping me get an appointment set. More

by CHRISK7789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie and Nick
Report | Print
Sep 02, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 31, 2022

Evans and the mechanic were very good about letting me know what was going on with my car More

by Noranetteswick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ford corporate , Evans Marinakis
Report | Print
Sep 01, 2022 -

Schaumburg Ford responded

Thank you for choosing Schaumburg Ford, Nora, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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