Schaumburg Ford

Shaq was very helpful and resourceful in my new car buying transaction. He helped me set up my phone using blue tooth technology. I am very pleased with my choice of vehicle and enjoy the smooth ride. buying transaction. He helped me set up my phone using blue tooth technology. I am very pleased with my choice of vehicle and enjoy the smooth ride. I am still learning to use all the features. Thank you so much for your attention given to myself, my husband and my daughter. I would definitely recommend Bob Rohrman Schaumburg Ford to my friends and family. More

Brian Delaney, the sales representative that assisted me with my purchase, did an outstanding job in guiding me through the sales process. I was able to drive home my new 2013 Ford Edge feeling very happy! with my purchase, did an outstanding job in guiding me through the sales process. I was able to drive home my new 2013 Ford Edge feeling very happy! Brian did a fantastic job making it a very enjoyable experience. I would highly recommend Bob Rohrman Schaumburg Ford and more specifically Brian Delaney! More

Brian was extremely friendly and helpful from start to finish. I never felt pressured to have to buy which I appreciated. He worked hard to make sure I got a car that I could afford and would love. Bri finish. I never felt pressured to have to buy which I appreciated. He worked hard to make sure I got a car that I could afford and would love. Brian made the process of a first time car buyer painless. Thanks!!! More

As we considered other dealerships, we realized that this dealership had the best price for the vehicle we were interested in. We went back and forth between other dealers but Schaumburg Ford came out on to dealership had the best price for the vehicle we were interested in. We went back and forth between other dealers but Schaumburg Ford came out on top. The excellent customer service was a wonderful bonus. More

Everyone we dealt with was friendly, helpful, and sincere. We did not feel the pressure that we have often felt at other car dealers. We would highly recommend this dealership! sincere. We did not feel the pressure that we have often felt at other car dealers. We would highly recommend this dealership! More

Eric, Chase, Brian and Mort are great car guys who treat customers as intelligent pears. They gave us a fair price, know cars, and do not do the classic overcommit / under deliver! They are a refreshing cha customers as intelligent pears. They gave us a fair price, know cars, and do not do the classic overcommit / under deliver! They are a refreshing change of pace and are worth passing by the other dealers closer to where I live. They will likely help you but if they cannot they will not waste your time. More

Biagio was a pleasure to work with and represented the Ford Motor Company as a true professional. I would not hesitate to refer a friend or family member. I look forward working with Schaumburg Ford and Ford Motor Company as a true professional. I would not hesitate to refer a friend or family member. I look forward working with Schaumburg Ford and Biagio in the future. More

My wife and I were looking for a crossover and started at the Rohrman dealership in Schaumburg. Mark S. was recommended to us after first talking to Mr. Chase Rohrman himself! We felt that the experience was the Rohrman dealership in Schaumburg. Mark S. was recommended to us after first talking to Mr. Chase Rohrman himself! We felt that the experience was extremely smooth and informative. Mark took the time to work with us and listen to out needs. Mr. Rohrman would also check in from time to time to see how we were doing. When the exact car we desired was not in stock at the store, Mr. Rohrman had it shipped in overnight so we could purchase the next day. What service! I would recommend Rohrman Ford to anyone who is looking for a new car, and I am certain that the service would be just as stellar for used vehicles as well. Mark and Mr. Chase made my wife and I feel like we were part of the family! More

My first experience with Bob Rohrman Ford (BRF) came with a call from Gil, asking if he and his team could assist me in anyway. No pressure or sales pitch, just honest sincerity concerning my needs. My daugh a call from Gil, asking if he and his team could assist me in anyway. No pressure or sales pitch, just honest sincerity concerning my needs. My daughter and I scheduled a test drive which introduced me to Ismael Pacheco, who quickly removed any concerns I may of had, he clearly was there us. His knowledge of vehicles was honest and accurate. BRF has a phrase "allow us to demonstrate our commitment to excellence". I find this to be more of an oath not just a phrase. BRF sales team of Ismael and Gil are true leaders in the vehicle sales industry, putting the customer first. My oath to BRF is to tell as many people as I can how excellent my experience was. I'm sure there are behind the scenes staff that bent over backwards to my my daughters new vehicle possible, to them I would like to say "Thank you". One last time "Thank you" Bob Rohrman Ford for maintaining such a high standard of customer service,quality and commitment, you really did put the customer first. Sincerely Jim Clark More

This dealership is one of the most dishonest places I have ever visited. I am a young mom with 2 small children and came in to look into trading in my large SUV for a smaller one. I was interested in a have ever visited. I am a young mom with 2 small children and came in to look into trading in my large SUV for a smaller one. I was interested in a Land Rover. I asked my salesman many questions about general maintenance. Mark told me that he owned a Land Rover and they are cheap to fix and are known for having long engine lives. I drove the vehicle and became interested so we discussed a deal. There were a few things that needed to be fixed like the back hatch handle and the visor. I was told that everything that was broken would be fixed. I took the car home with me that evening. 2 days after purchasing the vehicle I had a puddle of liquid all over my driveway. I called the dealership and they had me bring it in. They said they would fix everything including the visor and handle. They had my vehicle for a week. I came to pick it up and all they did was rescrew the visor in and oil the BROKEN and rusted back door hatch! I was also told that the power steering pump was broken and all was replaced. The service manager said to me that whoever certified this vehicle to be put on the lot and sold should get talked to. He also assured me that the service tech did a 100+ point inspection and said I would have no more problems. I get home and the next day the windshield wipers didn't work. AND 6 weeks after I purchased the car the A/C blew out and engine started making noises. We called the dealership and was told by Chase Rohrman to come in and we would figure something out. While driving to the dealership, smoke started coming out of the vents, the temperature gage blew and while pulling in the parking spot at the dealership there was a HUGE boom and the car died and smoke was pouring out of the hood. Needless to say that car was totalled! I paid $7500 for a car 6 weeks previously and now was told they would only give me $4000 for it! This dealership is disgusting! Dishonest THIEVES!!! Stay away!!! More